Technics Audio Connect
 
Android
  iOS  
  

FAQ

Q02. Which iPads, iPhones, and iPod touch devices can run Technics Audio Connect?
Handsets running on iOS 12 or later as their operating system.
However, the app may not operate correctly depending on the version of the operating system.
Q03. What languages are supported?
The display of the app supports Japanese, English, French, German, Spanish, Canadian French, Italian, Polish, and Russian. The language switches automatically to match the language setting of the smartphone. The displays are in English if the language setting is not Japanese, English, French, German, Spanish, Canadian French, Italian, Polish, or Russian.
Q04. How do I cancel pairing with the headphones?
You cannot cancel pairing from this app.
To cancel pairing, cancel registration of the headphones in the Bluetooth® settings screen on the handset.
Q05. Cannot connect to the headphones.
  • When paring new headphones or when the headphones are not in the pairing mode, put the headphones in the pairing mode. Tap "Setting" > "Add headphones", and follow the on-screen instructions to operate.
  • If you cannot connect with paired headphones, turn the headphones on.
  • If the handset is in airplane mode, turn off airplane mode. If you turn off airplane mode and Bluetooth® stays off, turn Bluetooth® on.
  • If the Bluetooth® setting on the handset is off, turn it on.
  • It may be possible to connect by moving the handset and headphones closer together or by turning off other Bluetooth® wireless technology enabled devices.
  • If connection is not possible even after doing the above, perform the steps below to pair the headphones and handset again.
  • 1. Close all apps that are running in the background.
  • 2. In the Bluetooth® settings, delete "(MODEL NUMBER)" and "LE-(MODEL NUMBER)" registered in "My devices". (After tapping the i mark, tap "Remove device")
  • 3. Return the headphones to the factory default settings. Refer to the operating instructions of the headphones for details.
  • 4. Turn Bluetooth® off, then turn it on again.
  • 5. Put the headphones in pairing mode.
  • 6. Tap the "(MODEL NUMBER)" detected in "Devices" in the Bluetooth® screen.
  • 7. When "(MODEL NUMBER)" is connected, start the Technics Audio Connect app then follow the on-screen instructions to operate the headphones and the handset.
  • Under iOS13 or later, the following dialog is displayed when you start the app for the first time.
    If [Don’t Allow] was selected, perform the following procedure.
  • 1.On the device in Settings > Privacy > Bluetooth > Audio Connect, set Audio Connect to ON.
  • 2.Start the app.
Q06. Cannot update the firmware.
  • Connect the handset to the Internet.
  • Check the firmware version in “Setting” > “Headphone information” on the app. If the transfer of the firmware to the headphones does not start, or if the numbers stop and do not progress while transferring
[Method 1]
  • 1. Turn the headphones off then on again.
  • 2. When the app connects with the headphones, tap in “Setting” > “Headphone information” in the app.
[Method 2]
  • 1. Confirm that the remaining battery charge for the headphones is 60% or more.
  • 2. Do not charge the headphones from the start of the transfer/update to the completion of the transfer/update.
  • 3. Do not use the smartphone to make calls or play back music between the start of the transfer/update up until they finish.
[Method 3]　*When Method 1 does not improve the situation
      1. Do a forced restart of the app.
      2. Restart the app.
  • The firmware update notification is not displayed.
    On the handset, turn on "Apps & notifications" > "App info" > "Technics Audio Connect" > "Notifications" > "Update" to permit access to the notifications.

Switch on
Switch off to turn off the sound when there are update notifications.
*If you restart your device, update notifications may not be displayed.
Start the app and follow the procedure below to check.
“Main screen” > “Setting buttonicon_setting” > “Headphone information”
・If updating of the firmware failed, then the process may start from transferring the next detected firmware.
Q07. The characters on the screen are cut off and cannot be read.
Adjust the font size in the following menu on the handset.
  • “Settings” > “Display & Brightness” > “Text Size”
  • “Settings” > “Display & Brightness” > “View”
The setting menu on the headset may have different menu names or levels depending on the version of the OS.
Q08. A particular codec is not displayed in the connected codec display.
The codec used is selected from those codecs that your handset supports, so there may be codecs shown here that are not displayed.
Refer to the manufacturer of your handset or your carrier for the codecs supported by your handset.
Q09. Settings cannot be changed on the app when multiple headphones are connected.
It is not possible for settings to be changed on this app for connected headphones other than the headphones recognized by this app. Use after confirming in the settings screen of the handset that one set of headphones only is connected.
Q10. I want to remove the headphones connected to the app from the list.
Headphones that have been connected are managed by the app.
To remove from the list, initialize the app in "Setting"> "About the application"> "Initialize app".
Q11. Am I able to operate messaging apps that use the Internet?
Normal operations to take phone calls are supported, but operations for messaging apps that use the Internet are not supported.
*There are some smartphones on which functionality for taking calls is not supported.
Q12. I have restored the factory settings on the headphones but the "Headphone name" shown in the app has not changed and the language settings for the Voice prompt and Amazon Alexa remain the same.
The app stores the "Headphone name" of headphones that have been connected once, so the name does not return to its initial value even when the headphones' factory settings are restored. The language settings for the Voice prompt and Amazon Alexa also do not return to their initial values even when the headphones' factory settings are restored because these settings are switched by transferring data from the smartphone.
Q13. The "Turn Bluetooth On" button display does not disappear.
Turn on the [Bluetooth] setting in the "Settings" screen of the smartphone.
Apart from the setting above, there may be cases when you are temporarily able to turn Bluetooth on or off in the control center.
Confirm that the "Bluetooth" setting is on in the "Settings" screen and that "Bluetooth" is on in the control center.
When using iOS13 or later, on the handset, also turn on "Settings" > "Technics Audio Connect" > "Bluetooth".
Let's Get Started
Convenient Function
Back