Global Home Digital AV Support > Digital AV Software > Image App > Image App (Android) - Digital Video Camera -

Image App (Android) - Digital Video Camera -

Q & A (Frequently Asked Questions)

Wi-Fi
Q.
 Cannot operate the video camera.
 
A.
  • Please confirm that the video camera and smartphone Wi-Fi connection is not disrupted.
  • Please confirm that Wi-Fi is configured correctly.
  • Please confirm that the password has been entered correctly.
Q.
 The Wearable Camera cannot be connected via Wi-Fi.
 
A.
  • Make sure the smartphone is properly connected to this unit by checking the Wi-Fi settings of the smartphone.
  • Make sure the SSID and Password have been correctly input.
  • Make sure the smartphone is not connected to the wireless access point.
    If it is connected to the wireless access point, change the Wi-Fi access point using the Wi-Fi set up of the smartphone.
Q.
 The Wi-Fi connection is disconnected immediately.
 
A.
 If there is a setting of [Avoid poor connections] or [Stable Wi-Fi control] in Advanced Wi-Fi settings, try to turn it off.
Q.
 The Image App is not connecting to the camera over Wi-Fi.
 
A.
 Sometimes an app installed on your smartphone will interrupt the Wi-Fi connection between the Image App and the camera.
If you use software that monitors Wi-Fi access (especially security software that guards against viruses, etc.), allow access to the camera. Please refer to the app instructions for details.

Please turn on "Airplane mode" or turn off "Mobile data (or Cellular data)" in smartphone settings and try connection with the camera.
Remote Recording
Q.
 Howling* may occur if you check an image or sound while the wearable camera is connected wirelessly to a smartphone, etc.
* Refers to a phenomenon in which a microphone outputs an abnormal sound when it picks up a sound from a speaker.
 
A.
 Lower the volume of the smartphone if this occurs.
Playback
Q.
 Video camera footage is not displayed.
 
A.
 Is the correct referent selected? ( > Switching referents )
When displaying video camera footage, please select [Video camera (SD)] or [Video camera (built-in memory)].
Other
Q.
 Cannot send images.
 
A.
 Please confirm that the video camera and smartphone Wi-Fi connection is not disrupted.
Q.
 The image is displayed on this software, but is not stored in the smartphone.
 
A.
 Have you completed storage?
If you only view an image without performing storage functions, it will not be saved to the smartphone.
( > Saving to smartphone, sending to SNS, etc. )
Q.
 Functions other than Photo Collage are grayed out, when connecting to the wearable camera HX-A1M.
 
A.
 Functions other than Photo Collage is not available with HX-A1M.