Technics Audio Connect
 
Android
  iOS  
  

FAQ

Q02. Which Android™ devices can run Technics Audio Connect?
Android™ handsets running on Android™ 6.0 or later as their operating system.
However, this is not a guarantee that the app will operate on all Android™ handsets running on these operating systems.
Q03. What languages are supported?
The display of the app supports Japanese, English, French, German, Spanish, Canadian French, Italian, Polish, and Russian. The language switches automatically to match the language setting of the smartphone. The displays are in English if the language setting is not Japanese, English, French, German, Spanish, Canadian French, Italian, Polish, or Russian.
Q04. How do I cancel pairing with the headphones?
You cannot cancel pairing from this app.
To cancel pairing, cancel registration of the headphones in the Bluetooth® settings screen on the handset.
Q05. Cannot connect to the headphones.
  • When paring new headphones or when the headphones are not in the pairing mode, put the headphones in the pairing mode. Tap "Setting" > "Add headphones", and follow the on-screen instructions to operate.
  • If you cannot connect with paired headphones, turn the headphones on.
  • If the handset is in airplane mode, turn off airplane mode. If you turn off airplane mode and Bluetooth® stays off, turn Bluetooth® on.
  • It may be possible to connect by moving the handset and headphones closer together or by turning off other Bluetooth® wireless technology enabled devices.
  • If connection is not possible even after doing the above, perform the steps below to pair the headphones and handset again.
  • 1. Close all apps that are running in the background.
  • 2. First delete the registration information for the headphones in the Bluetooth® settings on the handset.
  • 3. Turn Bluetooth® on the handset off, then turn it on again.
  • 4. Return the headphones to the factory default settings. Refer to the operating instructions of the headphones for details.
  • 5. Start the Technics Audio Connect app and pair the headphones again according to the on-screen instructions.
  • Depending on the handset you are using, you may not be able to connect using the Panasonic Audio Connect app. If this is the case, try pairing using the connection notification shown at the top of the handset’s screen or through the Bluetooth® settings on the handset. After setting up pairing, press the home key, and then tap the Technics Audio Connect app.
  • Depending on the handset, the following pairing setting screen may be displayed.
    Follow the pairing settings screen to make the pairing settings.
    Display example:

Q06. Cannot update the firmware.
  • Connect the handset to the Internet.
  • Check the firmware version in “Setting” > “Headphone information” on the app. If the transfer of the firmware to the headphones does not start, or if the numbers stop and do not progress while transferring
[Method 1]
  • 1. Turn the headphones off then on again.
  • 2. When the app connects with the headphones, tap in “Setting” > “Headphone information” in the app.
[Method 2]
  • 1. Confirm that the remaining battery charge for the headphones is 60% or more.
  • 2. Do not charge the headphones from the start of the transfer/update to the completion of the transfer/update.
  • 3. Do not use the smartphone to make calls or play back music between the start of the transfer/update up until they finish.
[Method 3]　*When Method 1 does not improve the situation
  • 1. Do a forced restart of the app.
  • 2. Restart the app.
  • The firmware update notification is not displayed.
On the handset, turn on "Apps & notifications" > "App info" > "Technics Audio Connect" > "Notifications" > "Update" to permit access to the update notification.

If this is turned off, information regarding firmware updates will not be displayed, so set it to on.
  • Connection notifications are not displayed in versions earlier than Android8.
  • If updating of the firmware failed, then the process may start from transferring the next detected firmware.
Q07. The characters on the screen are cut off and cannot be read.
Adjust the font size in the following menu on the handset.
  • “Display” > “Advanced” > “Font size”
  • “Display” > “Advanced” > “Display size”
The setting menu on the headset may have different menu names or levels depending on the version of the OS.
Q08. A particular codec is not displayed in the connected codec display.
The codec used is selected from those codecs that your handset supports, so there may be codecs shown here that are not displayed.
Refer to the manufacturer of your handset or your carrier for the codecs supported by your handset.
Q09. Settings cannot be changed on the app when multiple headphones are connected.
It is not possible for settings to be changed on this app for connected headphones other than the headphones recognized by this app. Use after confirming in the settings screen of the handset that one set of headphones only is connected.
Q10. I want to remove the headphones connected to the app from the list.
Delete headphone pairing information from the Bluetooth® settings on the handset.
Q11. Am I able to operate messaging apps that use the Internet?
Normal operations to take phone calls are supported, but operations for messaging apps that use the Internet are not supported.
*There are some smartphones on which functionality for taking calls is not supported.
Q12. I have restored the factory settings on the headphones but the "Headphone name" shown in the app has not changed and the language settings for the Voice prompt and Amazon Alexa remain the same.
The app stores the "Headphone name" of headphones that have been connected once, so the name does not return to its initial value even when the headphones' factory settings are restored. The language settings for the Voice prompt and Amazon Alexa also do not return to their initial values even when the headphones' factory settings are restored because these settings are switched by transferring data from the smartphone.
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