Q & A (Frequently Asked Questions)

Wi-Fi®

Cannot operate the wearable camera.
  • Please confirm that the Wi-Fi connection for the wearable camera and smartphone / tablet is not disrupted.
  • Please confirm that Wi-Fi is configured correctly.
  • Please confirm that the password has been entered correctly.
The Wearable Camera cannot be connected via Wi-Fi.
  • Make sure the smartphone is properly connected to this unit by checking the Wi-Fi settings of the smartphone.
  • Make sure the SSID and Password have been correctly input.
  • Make sure the smartphone is not connected to the wireless access point.
    If it is connected to the wireless access point, change the Wi-Fi access point using the smartphone’s Wi-Fi set up.
The Wi-Fi connection is disconnected immediately.
  • (Android)
    If there is a setting for avoiding unnecessary connections in the Wi-Fi setting menu of the Android device, turn it off.
  • (iOS)
    On iOS devices, if the Wi-Fi password is changed there may be issues connecting to the Wi-Fi in some cases.
    In this case, delete the selected SSID, and set up the Wi-Fi once again.

Playback

Wearable camera footage is not displayed.
  • Is the correct referent selected? (→ Switching referents)
    When displaying wearable camera footage, please select [Video camera (SD)].

Other

Cannot send images.
  • Please confirm that the Wi-Fi connection for the wearable camera and smartphone / tablet is not disrupted.
The image is displayed on this software, but is not stored in the smartphone.
  • Have you completed storage?
    If you only view an image without performing storage functions, it will not be saved to the smartphone. (→ Save)