Q & A (Frequently Asked Questions)

Wi-Fi connection cannot be established between LUMIX Sync and the camera.
Apps installed on your smartphone may interrupt the Wi-Fi connection between LUMIX Sync and the camera.
If you use software that monitors Wi-Fi access (especially security software that guards against viruses, etc.), allow access to the camera.
Please refer to the app instructions for details.
When launching LUMIX Sync after the Wi-Fi settings is configured on the camera, the Wi-Fi connection may be not completed.
First close LUMIX Sync. Turn the Wi-Fi function off and then on again in the settings menu of the smartphone, and relaunch LUMIX Sync.
The available recording time display during recording differs from that on the camera.
Depending on the video format, the available recording time display may differ from that on the camera. This is not a malfunction.
Note that the display on the smartphone app is only a guide.
The preview images displayed during recording differ from the images actually saved.
Since the preview images on the smartphone app temporarily shows the live view images, they may not be the same as the actual images.
Tap a preview image to check the image actually saved.
Note that preview images on the smartphone app are rough images.
When launching the app after installation, messages to confirm the authorities are displayed.
Permit all since they are necessary for the app to operate normally. These messages will no longer be displayed from next time on.
If you do not permit them, the app will not operate normally. Permit the authorities on the setting screen of the OS.
(Android) LUMIX Sync cannot connect to Wi-Fi.
When mobile communication is enabled, mobile communication may be preferred on your device, preventing Wi-Fi connection. Please try the procedure below:
  1. In the smartphone setting, enable “Airplane mode” or disable “Mobile networks”.
  2. Make a Wi-Fi connection to the camera.

*The displayed items may vary depending on the device used.

* If the setup above prevents the Internet communication. Ensure to reset the setting when LUMIX Sync is not used.

(Android) The Wi-Fi connection is disconnected immediately.
If there is a setting of “Avoid poor connections” or “Stable Wi-Fi control” in “Advanced Wi-Fi settings”, turn it off and try again.

*The displayed items may vary depending on the device used.

(iOS) “Unable to join the network 'xxxxx'” is displayed.
The smartphone cannot detect the network to connect.
Wait a while until the smartphone detects the network to connect, then try again.

*The displayed items may vary depending on the device used.