Support (Consumer & Business) > HomeHawk
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Support
HomeHawk
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[Notice]
To Users of Amazon Alexa and Google Home Integration Features
An announcement has been made regarding a vulnerability discovered in the PHP software used by the servers that power our service.As a measure to address this vulnerability, we have suspended the service’s functions and are currently performing emergency maintenance.We will issue another notice once the completion time has been determined.
[Aviso]
Para los usuarios de las funciones de integración con Amazon Alexa y Google Home
Se ha anunciado que se ha detectado una vulnerabilidad relacionada con el PHP que se utiliza en los servidores de los servicios que usted utiliza.Como medida para contrarrestar esta vulnerabilidad, hemos suspendido las funciones de este servicio y estamos llevando a cabo un mantenimiento de emergencia.Tan pronto como sepamos cuándo finalizará, lo comunicaremos nuevamente a través de un aviso.
[AvisÀ]
l'attention des utilisateurs des fonctionnalités d'intégration avec Amazon Alexa et Google
HomeUne vulnérabilité liée au langage PHP utilisé par les serveurs de votre service a été signalée.Afin de remédier à cette vulnérabilité, nous avons suspendu les fonctionnalités de ce service et procédons actuellement à une maintenance d'urgence.Nous vous tiendrons informés dès que la date de fin de cette maintenance sera connue.
[Important]
＜Request to relink the integration features after the "Change in Authentication Method for Google Assistant and Amazon Alexa Integration" on March 26, 2025 (Procedure)＞:
After the change in the authentication method for Google Assistant and Amazon Alexa integration features on March 26, 2025, please follow the steps here to continue using these features.
[Important]
＜For IOS users only (Android users are not affected.)＞:
When downloading the firmware for the KX-HNC800/HN1000 using an iOS smartphone,
you may encounter the error message “E5-04.”
Please ignore this message. Despite the error, the update will complete successfully,
and you will receive a push notification confirming the completion of the update.
The device can then be used without any issues.
*Requirements (As of September 2023):
- iPhone 6s/SE(1st Gen.) and later, iPad Air2 and later (iOS 13 and later)
- Android devices (Android 8.0 and later)*
*Must be supported by Google Play and have Bluetooth, microphone, and wireless network features.
User's Guide
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User's Guide
- For Android 9.0 and later
- For iOS 14 and later -
User's Guide
- For iOS 11 -12 -
User's Guide
- For Android 5.x -6.x
- For iOS 10 -
User's Guide
- For Android 4.1-4.4
*Internet Explorer 9 or later, Firefox Ver.33.0 or later, Google Chrome Ver.38.0.2125.104 m or later, Safari 4.1 or later
| Type | Size(KB) | Date |
| KX-HNC810 (Spanish Only) | 1,426 | Dec. 27, 2019 |
| KX-HNC850 (Spanish Only) | 1,567 | Dec. 27, 2019 |
| KX-HNC500 (Spanish Only) | 2,260 | Jul. 07, 2023 |
| Type | Size(KB) | Date |
| KX-HNC850 (Spanish Only) | 2,698 | Jun. 07, 2019 |
| KX-HNC500 (Spanish Only) | 1,960 | Jul. 10, 2020 |
FAQ
Other information
| Privacy Policy |
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About future changes (Information publication date: June 9, 2023): [Scheduled changes] |
| Open Source Software information (OSS) | ||
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| KX-HNC810 / 850 |
License Notice 
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Copyright
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| KX-HNC500 |
License Notice
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Copyright
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| HomeHawk Application (iOS) |
License Notice
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Copyright
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| HomeHawk Application (Android) |
License Notice
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Copyright
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| End-User License Agreement (EULA) | ||
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EULA(English)
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EULA(Latin Spanish)
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EULA(Canadian French)
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About future changes (Information publication date: June 25 , 2026): [Scheduled changes] |
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*Apple, Apple's logo, iPhone, iPod touch, iPad and iTunes are all trademarks of Apple Inc., which are registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
*Android is a trademark of Google LLC.
*Other trademarks and trade names are those of their respective owners.
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