FAQ: Termination of “Spotify Connect” support on some models of Panasonic Audio

Spotify Connect lets you use the Spotify app on your smartphone or computer like a remote control. You select your Panasonic system, connected to the same Wi-Fi network, in the app, and music from Spotify plays through the system.

Support for the software used for this feature has been terminated by its provider. As a result, we are no longer able to continue providing this feature on the affected models.

You can use Spotify Connect until December 31, 2026. It will no longer be available after that date. Until then, you can continue to use it as usual.

The affected models are: SC-ALL8, SC-ALL3, SH-ALL1C, SC-ALL2, SC-ALL5CD, SC-ALL30T, SC-ALL70T, SC-PMX100, SC-ALL05, SC-ALL6, SC-ALL7CD, SC-ALL9, SC-HC1000, SC-HC1020, SC-HC1040, SC-PMX150, SC-PMX152.

Please check the model number shown on your system or on the cover of the operating instructions.

Your system will no longer appear in the list of available devices in the Spotify app, and you will not be able to select it for playback (Spotify Connect).

All other features, such as Bluetooth playback, CD, radio, and analog input, will continue to work as usual (available features vary by model).

Yes. Connect your smartphone to your system via Bluetooth, and you can continue to enjoy Spotify through it. All affected models support Bluetooth.

For pairing instructions, please refer to the operating instructions for your model.

With Bluetooth, audio is sent directly from your smartphone to your system. The main differences are:

• Your smartphone needs to stay near your system (within Bluetooth range).
• Notification sounds and ringtones from your smartphone may also play through your system.
• To play from a different smartphone, you need to switch the Bluetooth connection.
• Sound quality may differ from Spotify Connect.

No. Only the ability to select your Panasonic system in the Spotify app for playback is ending. Your Spotify account, playlists, and other content are not affected.

No. You do not need to update the firmware or take any other action on your system.

We are very sorry, but we are unable to continue providing this feature through an update. Support for the software used for this feature has been terminated by its provider, and we cannot keep the feature working on the device side alone. Please use Bluetooth playback instead.

If your system no longer appears in the Spotify app on or after December 31, 2026, this is not a malfunction. Support for the software used for this feature has been terminated by its provider, so Spotify Connect will not be available even after repair or replacement.

Spotify Connect was available when these materials were published. However, support for the software used for this feature has been terminated by its provider, so the feature will no longer be available after December 31, 2026.

Only Spotify Connect is ending. You can still play Spotify on your system by connecting your smartphone via Bluetooth. We apologize for any inconvenience.

Please contact the Panasonic customer support center in your country or region. Find support for your country or region