SC-HC58 FAQs about network settings and AirPlay

• Please refer below instructions.
  For North America: SC-HC58 (Network Setup Sheet for AirPlay)
  For Europe: SC-HC58 (Network Setup Sheet for AirPlay)

• Confirm the network connection and settings.
• If this unit cannot join a wireless network using WPS method (router security using WEP setting, etc.), please refer to "Setting the network connection from an Internet browser". (Method 3)
• Your wireless network might be set to be invisible. In this case select "Alternative settings" in another method (Method 3)

• Connect the iPhone to your home wireless network and connect the iPhone to this unit. And then press and hold the button for more than 2 sec.

• Disconnect any devices connected to this unit. And then press and hold the button for more than 2 sec.

• Check the distance between this unit and router. Please locate it closer with each other.
• Check whether router security using WEP setting or not. If yes, please refer to "Setting the network connection from an Internet browser." (Method 3)
• Check the setting steps, do the setting again. If still cannot connect, please use the setting method for "Setting the network connection from an Internet browser.". (Method 3)
• Please confirm whether no other device connecting to router using WPS method nearby. After confirming that, please try again to connect.

• Check the distance between this unit and router. Please locate it closer with each other.
• Check the setting steps, do the setting again.
• Confirm that the radio mode setting on the router is 802.11b/g compatible mode.

• Turn off/on network setting at iPhone, confirm again.
• Check the distance between this unit and iPhone. Please locate it closer with each other.

• Wait for about 30 sec, and try select again "00 Setup ______".

• Please confirm whether "00 Setup ______" is selected or not at iPhone.
• Make sure that DHCP is enabled for the network setting on the iPhone.
• Enable Java and Cookies in your browser settings.

• "NO NEED"
  Software already updated. No need to updated software.
• "NOCONNECT"
  • - This unit cannot connect to the network. Check the network connection.
  • - Check whether this unit's "D.CONNECT" is turn on or not. If "D.CONNECT" is set to ON, connect this unit to a wireless network that is connected to the internet and try again.
• "DL ERROR"
  Make sure that the wireless network is connected to the internet.
• "FAIL"
  Turn off/on again this unit, plug out/in the AC mains lead, and try to update again.

Check the main unit

• Check whether the AirPlay Blue LED turn on or not. If not turn on, please refer to "Cannot connect to the network." of this page.
• Turn off the Wi-Fi® setting on the AirPlay compatible device, set "NET STNBY" to "OFF" and then turn this unit off and on.
  Reconnect the compatible device to the Wi-Fi® network and then select this unit as the AirPlay speaker again.

Check router setting

• Certain router have a setting disabling detection of iPhone. Disable the "Snooping" function at Multicast operation.
• Make sure that the multicast function on the wireless network router is set to on (enabled).
• Please disable the privacy separator function at the router.
• Turn off/on router, check the connections between this unit and iPhone/computer.

Check iPhone

• Check whether iPhone (iOS device) and version supporting AirPlay or not.
  iOS 4.3.3 or later iPod touch (3rd, 4th, and 5th generation)
  iPhone 5 / iPhone 4S / iPhone 4 / iPhone 3GS
  IPad (3rd, and 4th generation) / iPad 2 / iPad / iPad mini
• Make sure that this unit is on the same wireless network as iPhone you are trying to use.
• Turn off/on iPhone network connections, try to connect with this unit again.

Confirmation at computer (iTunes)

• Check whether computer OS and iTunes version supporting AirPlay or not.
  iTunes 10.2.2 or later (Mac / PC)
• Make sure that this unit is on the same wireless network as the computer you are trying to use.
• Security software and firewall may block the contents streaming from AirPlay port. Temporary disable the security software and firewall (both network & local), or update the security software, or re-check the setting again, or uninstall.
• Enable "Bonjour" service at computer's system utility
• Turn off/on computer network connections, try to connect again with this unit.

Playback does not start.

Sound is interrupted.

• Make sure that the date and time on your iOS device (iPhone/iPod touch/iPad) or Mac/PC are set correctly.
• Change the position or angle of your wireless network router or the unit if the indication of signal strength is "2" or "1" and see if the connection improves.
• Simultaneous use with a microwave, cordless telephone and other 2.4 GHz devices may result in connection interruptions. Increase the distance between this unit and these devices.
• Do not place this unit inside a metal cabinet, for it might block the Wi-Fi® signal.
• Place this unit closer to the wireless network router.
• If several wireless devices are simultaneously using the same wireless network as this unit, try tuning off the other devices or reducing their wireless usage.
• Turn off Bluetooth on your iPhone by tapping Settings > General > Bluetooth.
• Depending on iPhone version, when select to other selector during AirPlay playback, speaker is still selected. Select to other speaker and then select again this unit's speaker.
• If this unit is turned off and on during AirPlay playback, it may not be possible to output the sound from the speakers. Select a different speaker from the compatible device and then reselect this unit as the speaker.
• Terminate background application at iPhone.
• Update your iPhone to the latest software.
• Check whether this unit being selected from other device. If selected, select this unit as the speaker from your device again.
• Restart AirPlay after turn off this unit and iPhone.
• Change the channel setting on your wireless network router.

• Put "check" at the iTunes setting for enable audio control from remote speaker.

• Check whether this unit's "Net Standby" is turn on or not. In "Net Standby ON" condition, AirPlay speaker list still showing this unit, and AirPlay can starts playback.

• Return to home screen, and then tap again the iPhone application.

• Check the playback status on the iPhone or iTunes.
• If play does not start (even though the Wi-Fi status indicator lights red or blue and the AirPlay icon is displayed), restart the wireless network router, turn the Wi-Fi connection on the iPhone or computer off and on, and then make sure that your home wireless network is selected.
• Check whether time setting at iPhone or computer (iTunes) is correct or not.

• Turn off the "Volume auto adjust" and "volume limit" setting at iPhone.
• At iTunes, turn off "Sound check" setting.
• Check at iTunes property for "Volume adjust".

• No problem at AirPlay music playback but please check router setting. Check the router's user manual for detail.

• Please set the "NET STNBY" to "ON" at this unit.