Global Home Digital AV Support > Audio > FAQ > About Voice Control

Notice of termination of Voice Control
Please be aware that Voice Control functions of Compact Stereo System described below will be disabled after June 13, 2023.
We apologize for the inconvenience and appreciate your understanding.
Affected Models: SC-HC2020/2040


About Voice Control

With the network device like the smart speaker, you can now more efficiently control your Panasonic audio player without the remote control via Google Assistant.

This function is supported only if the firmware version of your device is 1.12.69.230063 or above. You may refer to the below link on how to update the firmware.

http://panasonic.jp/support/global/cs/audio/download/hc2020_2040/index.html

Supported Voice Assistant and Languages

Supported Voice Assistant
Supported Languages
Google Assistant English (All Locales), French, German

Set up

Here's step by step starting guide:

1. Switch on the unit.

(1) Connect the AC mains lead to the household mains socket.
(2) Press[]
(3) Press [SELECTOR/-Bluetooth PAIRING] repeatedly to select “NETWORK”.

2. Download and open the "Google Home" app on a phone or tablet.

Set up SC-HC2020 or SC-HC2040 by following the on-screen instructions
https://www.google.com/cast/setup

3.Turn on the personal results setting of the Google Assistant device (Eg. Panasonic SC-GA10, Google Home) via “Google Home” app.

Refer to Google Home Help for the instructions.

4. Open Panasonic Music Control App (iOS/Andriod Version 1.2.0 or above) and operate as following .

Tap setting icon

 Tap "Speaker Settings" Tap your HC2020 or HC2040

Scroll to the end of page
       

Tap "Register Panasonic ID"

Tick the box

 Tap "Agree & Proceed"

Tick the box
       
     

Tap "Read & Proceed"

      
       

Register a new account (or Login if you already have an account)

    
       

Select “Don’t have an account?”

Scroll down

Tap on “New Registration”

Key in the particulars and tap
“Create Account”
       
After login, the URL for the device registration screen will be sent to your registered e-mail address;
       
 

Enter "Panasonic ID" and "Password" again and select "Login"

Please wait for a seconds

Tap OK to exit.

  
       

5. Open "Google Home" App.

Say "Ok Google, talk to Panasonic Audio" to Google Assistant device (Eg. Panasonic SC-GA10, Google Home).
At Discover page, tap on "Link" in the "Link to Panasonic Audio" card.

Enter "Panasonic ID" and "Password" again and select "Sign In".

Tap on "Accept".

The account is linked.

How to control

Say like these commands and you can control your audio player.:

For Google Assistant [ English(all locations) ]

Operation
Example Utterances

Play

Ok Google, ask Panasonic Audio to play

Change source

Ok Google, ask Panasonic Audio to change to FM Source

Turn off the unit

Ok Google, ask Panasonic Audio to turn off

For Google Assistant [ French ]

Operation
Example Utterances

Play

Ok Google, demande à Panasonic Audio de jouer.

Change source

Ok Google, demande à Panasonic Audio de changer de source FM.

Turn off the unit

Ok Google, demande à Panasonic Audio de s’arrêter.

For Google Assistant [ German]

Operation
Example Utterances

Play

Ok Google, frage Panasonic Audio nach Abspielen.

Change source

Hey Google, frage Panasonic Audio nach Wechseln zu Musikquelle (z.B. CD,FM, DAB+).

Turn off the unit

Ok Google, frage Panasonic Audio nach Abschalten.

Troubleshooting

Q. Some operations are not supported.

A. In the voice control, not all operations are supported. For supported operations, refer to "How to control"

Q. Player operation does not change even when the response from the speaker is "OK".

A. There are cases that some commands cannot be accepted depending on the player status.

Q. I'm using Google Home app on Android smartphone and I can't link accounts from the app because.

[ex 1] A card for account linking doesn't appear
[ex 2] A card for account linking appears but nothing happens when I touch the "LINK" button.

A. In case where the account linking card doesn't appear, please wait for a few minutes and try updating the information by pulling down the screen.

Please update both the Android OS and the Google Home app to the newest versions and try again.
If you also have iOS devices (iPhone, iPad, etc) then try using the Google Home app for those devices.
If the problem is not resolved, please contact Google.

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