Global Home Support > Digital AV > Audio > Application > Audio Connect (for iOS)

app iconThe Panasonic Audio Connect app is a
simple and convenient application to help you enjoy music through your headphones.

Panasonic Audio Connect is an app that allows you to enjoy the following kinds of headphone functions.
・Software updates
・Customization of various settings
・Access to the Online manual

what image
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  • * App Store is a service mark of Apple Inc.
  • * Google is a trademark of Google LLC.
  • ・LDAC and LDAC logo are trademarks of Sony Corporation.
  • ・The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Panasonic Corporation is under license. Other trademarks and trade names are those of their respective owners.
  • ・Qualcomm aptX is a product of Qualcomm Technologies, Inc. and/or its subsidiaries. Qualcomm is a trademark of Qualcomm Incorporated, registered in the United States and other countries. aptX is a trademark of Qualcomm Technologies International, Ltd., registered in the United States and other countries.
  • *Other system names and product names appearing in this document are in general the registered trademarks or trademarks of the respective developer companies.
    Note that the TM mark and ® mark do not appear in this document.
Terms of Service and Disclaimer
LICENSED APPLICATION END USER LICENSE AGREEMENT (EULA)

Let’s get started

  • The app can be used on iPads, iPhones, and iPod touch devices running version 9.3 or later of the operating system.
  • The screen displays shown below are examples from iPhone 8 (iOS 12.1.2). Actual displays depend on the handset and OS you are using.

Connection with Bluetooth® wireless technology

Tap the Panasonic Audio Connect icon on the screen of your handset to start Panasonic Audio Connect.

The license information confirmation screen opens after you start the app.

bluetooth_00

1. Tap “License information”, confirm the content, and then return to the previous screen
・You can also view the license information in “About the application” in the “Setting” screen.

2. Put a check mark in the check box.

bluetooth_00_check

3. Tap “Start”

4. Follow the on-screen instructions to connect using Bluetooth® wireless technology

・If the following screen appears:

bluetooth_00_1a

Press and hold the headphones power button until the LED starts blinking red and blue.


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bluetooth_00_2

Set Bluetooth® to ON in "Setting" on the handset.


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bluetooth_00_3

Tap the headphones you want to connect.


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bluetooth_00_3b
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bluetooth_00_3

Display the Panasonic Audio Connect app screen again and pair.

Initial settings

Follow the on-screen instructions to make the following settings. (The settings can also be changed from the “Setting” screen.)
・“Headphone name”
・“Body color”
・“Auto power off setting”
・“Guidance language setting”

setting_01a
setting_01b

Tap the headphone name to change it.

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setting_01e
  • ・The “Body color” item is shown only when connected to headphones that are able to change the body color. The image of the headphones shown in the “Main screen” changes when you change this setting.
setting_01c

Tap the condition you want to set to change it.

setting_01d

Tap the condition you want to set to change it.

Convenient functions

The main screen

main_01a

no01 Headphone name

  • ・This shows the name of the connected headphones.
  • ・You can edit the headphone name in “Setting”.

no02 Connected codec

  • ・This shows the codec being used to connect the headphones.
Codec Indicator
SBC icon_sbc
AAC icon_aac.
Qualcomm® aptX™ icon_aptx
Qualcomm® aptX™ HD icon_aptxhd
LDAC™ icon_ldac
A2DP
Not connected
icon_noconnection
  • ・The codec used is selected from those codecs that your handset supports, so there may be codecs shown here that are not displayed.

no03 Setting button

  • ・Tap the setting button to display the “Setting” screen for this app.

no04 Remaining headphone battery charge indicator

  • ・This shows the charge remaining for the headphones.

no05 Noise canceling button

  • ・Tap the noise canceling button to change the noise canceling mode settings.
  • ・Each time you touch the button, the mode changes in the order “High” > “Medium” > “Low” > “Off”.
Function Indicator
Noise canceling mode strong
<High>
icon_high
Noise canceling mode medium
<Medium>
icon_mid
Noise canceling mode weak
<Low>
icon_low
Noise canceling mode
<Off>
icon_off.

・The settings can also be changed in “Noise canceling setting” in the setting screen.

no06 Connection mode button

  • ・Set whether to use a connection between the handset and the headphones that prioritizes sound quality or one that prioritizes connectivity.
  • ・The mode switches between “Prioritize sound quality” and “Prioritize connectivity” each time you touch the connection mode button.
Function Indicator
Prioritize sound quality icon_sound
Prioritize connectivity icon_stability

・The settings can also be changed in “Connection mode setting” in the setting screen.

  • ・When the device is connected to the headphones using SBC while the prioritize sound quality mode is enabled, the setting cannot be changed.
  • ・Playback stops while the connection mode is being changed.

no07 Volume bar

  • ・This is linked to the volume of the media on the smartphone.
  • ・You can adjust the volume by dragging the slider.

no08 Headphone image display

  • ・This shows an image of the connected headphones.
  • ・You can change the color of the headphones in “Body color” in “Headphone information” in the setting screen. (The setting item is shown only when connected to headphones that are able to change the body color.)

Settings

You can change a variety of settings for the headphones and this app in the setting screen.
(The items you can set depend on the connected model.)

setting_03

Tap the setting button to display the setting screen.
Tap the item you want to set.

Online manual

This shows the web page with the operating instructions for the connected headphones.

Headphone name

Change the “Headphone name” displayed in the main screen, etc.

setting_04

The headphone name in the following screens is changed.
Headphone name screen, setting screen, main screen, notification screen
(Screens other than the above are not changed)

Example: When the headphone name is changed to “my headphone”

Headphone name screen
headphone_name
Setting screen
headphone_set
Main screen
headphone_main
Notification screen
headphone_notification

Connection mode setting

Set whether to use a connection between the handset and the headphones that prioritizes sound quality or one that prioritizes connectivity.

setting_05
  • ・When the device is connected to the headphones using SBC while the prioritize sound quality mode is enabled, the setting cannot be changed.
  • ・Playback stops while the connection mode is being changed.

Noise canceling setting

You can change the noise canceling mode setting.

setting_06

Auto power off setting

When a period of silence continues for the set time, the headphones automatically turn off.

setting_07

Ambient sound enhancer setting

The ambient sound enhancer function makes it easier to listen to sounds around you, such as announcements on trains, when you want to, without taking the headphones off.
Set whether to enable the ambient sound enhancer function.

setting_08

Use the switch to change the setting.
・The ambient sound enhancer function is enabled when the switch is set to ON.

Guidance language setting

Switch the language used for audio guidance on the headphones.

setting_09

Headphone information

You can view product information about the headphones.

setting_10
  • ・The “Body color” item is shown only when connected to headphones that are able to change the body color. The image of the headphones shown in the “Main screen” changes when you change this setting.
  • ・You can view the current version of the firmware used in the headphones in “Firmware Version”. If the latest version of the firmware is detected, tap “Update”.

About the application

You can view information about this app.

setting_11
  • ・License information is shown if you tap “License information”.
  • ・Tap “How to use guide” to show the How to use guide (this guide).

Updating the firmware

You can use this app to update the firmware of the connected headphones.

  • ・Follow the procedure below to view the firmware version of the headphones and update if the latest version has been detected.
firmware_01firmware_02

When the latest version of the firmware is detected, the firmware transfer to the headphones is started automatically. You can continue to use the headphones during the transfer.

  • ・A notification* is displayed when the transfer is completed. The headphone information screen is displayed when this is tapped.
firmware_04
firmware_05

The firmware update starts when you tap “Update”.

firmware_06

Do not operate the headphones or the app. Wait until the notification* indicating that the update is finished is displayed.

・After updating the firmware, the headphones automatically restart and reconnect with the handset.
Until a notification* is displayed after completion of the update, the app will not work properly even if you try to operate it, so do not try to operate the headphones or the app.

firmware_07
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If “Firmware is up to date.” is displayed in “Setting” > “Headphone information”, the firmware has been update to the latest version.

firmware_08

* For notifications in iOS9, refer to “Q11. Notifications regarding the completion of transfer or updates are not displayed.”

Frequently asked questions

Q01. With what kind of devices can I use Panasonic Audio Connect?
RP-HD610N (as of February 2019)
Q02. Which iPads, iPhones, and iPod touch devices can run Panasonic Audio Connect?
Handsets running on iOS 9.3 or later as their operating system.
However, the app may not operate correctly depending on the version of the operating system.
Q03. What languages are supported?
Japanese, English, French, German, and Canadian French. The language changes automatically to match the language set on the handset. If the set language is one other than Japanese, English, French, German, or Canadian French, the displays will be in English.
Q04. How do I cancel pairing with the headphones?
You cannot cancel pairing from this app.
To cancel pairing, cancel registration of the headphones in the Bluetooth® settings screen on the handset.
Q05. Cannot connect to the headphones.

・When pairing with new headphones or when the headphones are not ready for pairing, press and hold the power button on the headphones to make them ready for pairing (blinking red and blue).

・If you are unable to connect with paired headphones, turn on the power of the headphones. If you are unable to connect, tap the headphones (RP-XXX) registered in “MY DEVICES” in the handset’s Bluetooth® settings to make the headphones connected first, then start the Panasonic Audio Connect app. (If LE-RP-XXX is not connected, use the app to connect it.)

・If the handset is in airplane mode, turn off airplane mode. If you turn off airplane mode and Bluetooth® stays off, turn Bluetooth® on.

・If the Bluetooth® setting on the handset is off, turn it on.

・If connection ceases while you are using the Google Assistant app, perform the steps below to pair the headphones and handset again.

 
  1. In Bluetooth® settings, delete any registered LE-RP-XXX or RP-XXX in “MY DEVICES”. (After tapping the i mark, tap “Forget This Device”)
  2. Tap “Remove your Google Assistant” in the Google Assistant app screen shown below.
    FAQ01
  3. Turn Bluetooth® off, then turn it on again.
  4. Press and hold the headphones power button to make it ready for pairing (blinking red and blue).
  5. Tap RP-XXX which is detected and shown in the “DEVICES” section of the Bluetooth® screen.
  6. Once RP-XXX has been connected, start the Panasonic Audio Connect app and operate the headphones and handset according to the on-screen instructions.

・It may be possible to connect by moving the handset and headphones closer together or by turning off other Bluetooth® wireless technology enabled devices.

・If connection is not possible even after doing the above, perform the steps below to pair the headphones and handset again.

  1. Close all apps that are running in the background.
  2. In Bluetooth® settings, delete any registered LE-RP-XXX or RP-XXX in “MY DEVICES”. (After tapping the i mark, tap “Forget This Device”)
  3. Return the headphones to the factory default settings. Refer to the operating instructions of the headphones for details.
  4. Turn Bluetooth® off, then turn it on again.
  5. Press and hold the headphones power button to make it ready for pairing (blinking red and blue).
  6. Tap RP-XXX which is detected and shown in the “DEVICES” section of the Bluetooth® screen.
  7. Once RP-XXX has been connected, start the Panasonic Audio Connect app and operate the headphones and handset according to the on-screen instructions.

・Under iOS13 or later, the screen for enabling use of Bluetooth is displayed when you start the app for the first time. If [Do not enable] is selected at this time, then use the following procedure to enable use of Bluetooth.

  1. On the device in Settings > Privacy > Bluetooth > Audio Connect, set Audio Connect to ON.
  2. Start the app.
Q06. Cannot update the firmware.

・Connect the handset to the Internet.

・When looking at the firmware version in “Setting” > “Headphone information” on the app, transfer of the firmware to the headphones does not start.

If transfer of the firmware update does not start, or if the figures freeze and do not proceed during an transfer

[Method 1]

  1. Turn the headphones off and then on again.
  2. Once the headphones connect with the app, on the app tap “Setting” > “Headphone information”.

[Method 2]

  1. Kill the tasks on the app.
  2. Restart the app.

・The firmware update notification is not displayed.
Turn on “Settings” > “Notifications” > “Audio Connect” > “Allow Notifications” to permit access to the notifications.

qa_firmware-01

Switch on

Switch off to turn off the sound when there are update notifications

・If updating of the firmware failed, then the process may start from transferring the next detected firmware.

Q07. “Firmware update failed.” is displayed in the Headphone product information.

Turn the headphones off then on again. Depending on the status of the headphones when the error was detected, perform one of the following operations to recover from the error.

1) When transfer is restarted in the headphone product information screen, press the update button that is displayed when the transfer is completed.

2) When the update button is displayed in the headphone product information screen, press the update button.

3) When “Firmware is up to date.” is displayed in the headphone product information screen, the most up to date firmware has been restored, so no further action is required.

Q08. The characters on the screen are cut off and cannot be read.
Adjust the font size in the following menu on the handset.

・“Settings” > “Display & Brightness” > “Text Size”

・“Settings” > “Display & Brightness” > “View”

The setting menu on the headset may have different menu names or levels depending on the version of the OS.

Q09. A particular codec is not displayed in the connected codec display.
The codec used is selected from those codecs that your handset supports, so there may be codecs shown here that are not displayed.
Refer to the manufacturer of your handset or your carrier for the codecs supported by your handset.
Q10. Settings cannot be changed on the app when multiple headphones are connected.
It is not possible for settings to be changed on this app for connected headphones other than the headphones recognized by this app. Use after confirming in the settings screen of the handset that one set of headphones only is connected.
Q11. Notifications regarding the completion of transfer or updates are not displayed.
In iOS9, notifications are displayed only when the app is in the background state.
When the app is being displayed (in the foreground), you can check the notification log in the notification center that is displayed when you swipe down on the top edged of the screen.