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SC-PM700 / SC-PM702 / SC-PM704 FAQs

Question
Answer
█ Common problems
The unit does not work.
  • The safety device has been activated. Do the following:
    1. Press [] on the main unit to switch the unit to standby mode. If the unit does not switch to standby mode, disconnect the AC mains lead and then connect it again.
    2. Press [] again to switch on the unit. If the problem persists, consult your dealer.
No operations can be done with the remote control.
  • Examine that the battery is installed correctly.
Sound is distorted or no sound.
  • Adjust the volume of the system.
  • Switch off the system, determine and correct the cause, and then switch on again. It can be caused by straining of the speakers through excessive volume or power, and when using the system in a hot environment.
A humming sound can be heard during playback.
  • An AC mains lead or fluorescent light is near the cables. Keep other appliances and cords away from the cables of this system.
█ Disc
Display not shown correctly.
Playback does not start.
  • You have not put in the disc correctly. Put it in correctly.
  • Disc is dirty. Clean the disc.
  • Replace the disc if it is scratched, warped, or non-standard.
  • There is condensation. Let the system dry for 1 to 2 hours.
The total number of tracks shown is incorrect.
The disc cannot be read.
Distorted sound is heard.
  • You put in a disc that the system cannot play. Change to a playable disc.
  • You put in a disc that has not been finalised.
█ USB
The USB device or the contents in it cannot be read.
  • The format of the USB device or the contents in it are not compatible with the system.
  • USB devices with storage capacity of more than 32 GB cannot work.
  • USB devices may not be recognised when connected to this system with a USB extension cable or USB hub.
Slow operation of the USB device.
  • Large content size or large memory USB device takes longer time to read.
The elapsed time shown is different from the actual play time.
  • Transfer the data to another USB device or backup the data and reformat the USB device.
█ Radio/DAB+
DAB+ reception is poor.
  • Keep the antenna away from computers, televisions, other cables and cords.
Sound is distorted.
  • Use an optional outdoor antenna. The antenna should be installed by a competent technician.
A beat sound is heard.
  • Switch off the TV or move it away from the system.
  • Move mobile telephones away from the system if the interference is apparent.
A low hum is heard during AM broadcasts.
  • Move the antenna away from other cables and cords.
█ Bluetooth®
Pairing cannot be done.
  • Check the Bluetooth® device condition.
  • The device is out of the 10 m communication range. Move the device nearer to the system.
The device cannot be connected.
  • The pairing of the device was unsuccessful. Do pairing again.
  • The pairing of the device has been replaced. Do pairing again.
  • This system might be connected to a different device. Disconnect the other device and try connecting the device again.
  • The system may have a problem. Switch off the system and then switch on again.
  • If "MODE 2" is selected in "LINK MODE", select "MODE 1"
The device is connected but audio cannot be heard through the system.
  • For some built-in Bluetooth® devices, you have to set the audio output to "SC-PM702/PM704" or "SC-PM700" manually. Read the operating instructions of the device for details.
Sound from the device is interrupted.
  • The device is out of the 10 m communication range. Move the device nearer to the system.
  • Remove any obstacle between the system and the device.
  • Other devices that use the 2.4 GHz frequency band (wireless router, microwaves, cordless phones, etc.) are interfering. Move the device nearer to the system and distance it from the other devices.
  • Select "MODE 1" for stable communication
Playback image and sound are not synchronised.
  • Restart the playback app of the device.
█ Main unit displays  
"--:--"
  • You connected the AC mains lead for the first time or there was a power failure recently. Set the clock.
  • Track play time is more than 99 minutes.
"ADJUST CLOCK"
  • The clock is not set. Adjust the clock.
"ADJUST TIMER"
  • The play timer is not set. Adjust the play timer.
"AUTO OFF"
  • The system has not been used for 20 minutes and will switch off within a minute. To cancel, press any button.
"ERROR"
  • An incorrect operation was done. Read the instructions and try again.
"F61"
"F71"
  • Disconnect the AC mains lead and consult your dealer.
"F703"
  • Examine the Bluetooth® connection.
  • Disconnect the Bluetooth® device. Switch off the system and then switch on again.
"F76"
  • There is a problem with the power supply.
  • Disconnect the AC mains lead and consult your dealer.
"NO DEVICE"
  • The USB device is not connected. Examine the connection.
"NO DISC"
  • You have not put in a disc.
"NO PRESET"
  • DAB memory presetting has not been done.
"NO PLAY"
  • There is no album or track in the USB device.
  • Examine the content. You can only play supported format.
  • The system may have a problem. Switch off the system and then switch on again.
"NO SIGNAL"
  • The station cannot be received. Adjust the antenna.
"PLAYERROR"
  • You played an unsupported MP3. The system will skip that track and play the next one.
"REMOTE 1"
"REMOTE 2"
  • The remote control and the main unit are using different codes. Change the code of the remote control.
    1. When “REMOTE 1” is shown, press and hold [OK] and [ ] on the remote control for a minimum of 4 seconds.
    2. When “REMOTE 2” is shown, press and hold [OK] and [USB/CD] for a minimum of 4 seconds.
"SCAN FAILED"
  • Stations cannot be received. Adjust the antenna or do manual tuning.
"SOUND 1 NOT SET"
"SOUND 2 NOT SET"
"SOUND 3 NOT SET"
  • You have not saved the sound effects into the sound setting number.
"USB OVER CURRENT"
  • The USB device is drawing too much power. Disconnect the USB device, switch off the system and then switch on again.
  • Check the connection, it may be caused by a faulty USB cable.
"VBR"
  • The system cannot show the remaining play time for variable bit rate (VBR) tracks.