Digital Wireless Stereo Earphones
/ EAH-AZ100, EAH-AZ80, EAH-AZ60M2, EAH-AZ40M2, EAH-AZ60, EAH-AZ40, EAH-AZ70W

Phone calls

The other party finds it hard to hear your voice during a call.

  • EAH-AZ100: If Voice Focus AI (Suppress sounds around you) is on, the earphones detect your voice with a speech detection microphone so that the other party can hear you. Your voice cannot be detected if the earpieces are not in close contact with your ears. Replace with earpieces that fit well in your ears.
  • EAH-AZ100: At default settings, Voice Focus AI (Suppress sounds around you) is on. When talking in a quiet environment, turning off Voice Focus AI (Suppress sounds around you) may resolve the problem.
  • EAH-AZ80/EAH-AZ60M2: If JustMyVoice is on, the earphones detect your voice with a speech detection microphone so that the other party can hear you. Your voice cannot be detected if the earpieces are not in close contact with your ears. Replace with earpieces that fit well in your ears.
  • EAH-AZ80/EAH-AZ60M2: At default settings, JustMyVoice is on. When talking in a quiet environment, turning off JustMyVoice may resolve the problem. You can turn it off even if [We recommend enabling the setting.] is displayed in the setting screen.
  • To make calls using an app on a computer connected through Wi-Fi®, we recommend setting the Wi-Fi router to the 5 GHz band, which does not interfere with Bluetooth® radio waves.
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