FAQ for the smartphone app (Technics Audio Connect)
Q01. What products can I use with Technics Audio Connect?
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EAH-AZ70W, EAH-AZ60, EAH-AZ40, EAH-A800, EAH-AZ80, EAH-AZ60M2, EAH-AZ40M2 (as of June 2023)
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This manual describes instructions for EAH-AZ80, EAH-AZ60M2 and EAH-AZ40M2.
Q02. What devices can run Technics Audio Connect?
Android™ devices
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Operating system Android 8.0 or later. However, operation of the app on all Android™ devices running these operating systems is not guaranteed.
iPhone/iPad/iPod touch
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Operating system iOS 13.0 or later. However, the app may not operate correctly depending on the OS version.
Q03. What languages are supported?
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The app supports the display of Japanese, English, French, German, Spanish, Canadian French, Italian, Polish, Russian, Ukrainian, Simplified Chinese, and Traditional Chinese. The language switches automatically to match the language of the smartphone. The display is set to English if the language is not Japanese, English, French, German, Spanish, Canadian French, Italian, Polish, Russian, Ukrainian, Simplified Chinese, or Traditional Chinese.
Q04. How do I unpair the headphones?
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You cannot unpair from this app.
To unpair, remove the headphones from the Bluetooth® settings on the device.
Q05. Cannot connect to the headphones.
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When pairing new headphones or when the headphones are not paired, on the home screen of the [Technics Audio Connect] app, tap [SETTINGS]→[Add headphones] and follow the on-screen instructions. When the headphones are not connected, tap [Add headphones] in the headphone list and follow the on-screen instructions.
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If you cannot connect to paired headphones, turn on the headphones and connect from the Bluetooth® settings of your device.
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If your device is in airplane mode, turn off the mode.
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If the device’s Bluetooth® is off, turn it on.
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You may be able to connect by bringing the device and headphones closer together or by turning off other Bluetooth® devices.
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If you cannot connect even after doing the above, follow the steps below to pair the headphones and device again.
Android™ devices
1.
Close all apps running in the background.
2.
Delete the headphone registration information from the device’s Bluetooth® settings.
3.
Turn off the device’s Bluetooth®, and then on again.
5.
Launch the Technics Audio Connect app and follow the on-screen instructions to pair the headphones again.
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Depending on your device, you may not be able to connect on the Technics Audio Connect app. In that case, try pairing from the connection notification displayed at the top of the device screen or from the device’s Bluetooth® settings. After pairing, press the home key and tap the Technics Audio Connect app.
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Depending on the device, the following pairing setting screen may be displayed. Follow the pairing setting screen to pair.
Display example)
iPhone/iPad/iPod touch
1.
Close all apps running in the background.
2.
In the device’s Bluetooth® settings, delete “(model number)” and “LE-(model number)” registered in “MY DEVICE” (tap the “i” icon and then tap “Forget This Device”).
3.
Turn off the device’s Bluetooth®, and then on again.
5.
Put both earphones (L and R) into the charging cradle and charge.
6.
Take out both earphones (L and R) from the charging cradle and wear them.
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After the startup sound plays, a melody repeats.
7.
Tap “(model number)” detected in the device’s Bluetooth® settings.
8.
When “(model number)” is connected, launch the Technics Audio Connect app and operate the headphones and device while following the on-screen instructions.
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In iOS 13 or later, a Bluetooth® confirmation screen is displayed when you launch the app for the first time. If you selected [Don’t Allow], follow the steps below to turn on Bluetooth®.
1.
On the device, go to Settings>Privacy & Security (or Privacy)>Bluetooth>turn on [Audio Connect].
2.
Launch the app.
Q06. Cannot update the firmware.
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Connect the device to the Internet.
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Check if the firmware version is the latest from [SETTINGS] on the home screen of the [Technics Audio Connect] app→[Headphone information].
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If the transfer of the firmware to the headphones does not start, or if the number stops and does not progress during transfer, try the following methods.
[Method 1]
1.
Confirm that the remaining charge for both earphones (L and R) is at least 70%.
2.
Keep the headphones out of the charging cradle from the start to the end of the transfer/update.
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After starting the transfer/update, do not make calls or play music until the end of the update.
[Method 2] *If Method 1 does not resolve the problem
1.
Force close the app.
2.
Launch the app again.
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If the firmware update notification is not displayed, allow notifications.
Android™ devices
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On the device, go to “Settings”>“Apps & notifications”>“App info”>[Technics Audio Connect]>“Notifications”>turn on “Firmware update notification”.
iPhone/iPad/iPod touch
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On the device, go to “Settings”>“Notifications”>[Audio Connect]>turn on “Allow Notifications”. To disable update notification sounds, turn off “Sounds”.
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If the firmware update fails, the transfer may start when the firmware is detected again.
Q07. A specific codec is not displayed in the connected codec display.
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Some codecs may not be displayed because the codec used is selected from those supported by your device.
For information about codecs supported by your device, please confirm with the device manufacturer or carrier.
Q08. I cannot change the settings on the app when multiple headphones are connected.
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If multiple headphones are connected to the device, you cannot change the settings for headphones other than those recognized by this app. Use after confirming that only one pair of headphones is connected on the device’s Bluetooth® settings.
Q09. Cannot turn on location services (Android™ devices only)
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Location services may not turn on if battery saving mode is on in the Android location settings. Set Android’s location settings to a mode other than battery saving.
(The specifications of the location service mode depend on the Android™ device. Please refer to the manual of your device.)
Q10. I want to delete the headphones connected to the app from the list.
Android™ devices
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Delete the headphone pairing information from the device’s Bluetooth® settings.
iPhone/iPad/iPod touch
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Tap [Delete headphones from the list] in the headphone list on the [Technics Audio Connect] app and follow the on-screen instructions.
Q11. Can I operate messaging apps that use the Internet?
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You can answer incoming calls, but you cannot operate messaging apps that use the Internet. (Some smartphones do not support functions for answering incoming calls.)
Q12. Can I turn on the headphones without the charging cradle?
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To turn on the headphones, wear both earphones (L and R) on each ear, and touch and hold the touch sensor for at least 2 seconds until you hear the startup sound.
Q13. I reset the headphones to factory settings, but “Headphone name” displayed in the app and the language settings for voice prompt and Amazon Alexa have not changed.
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Those are not reset even if you reset the headphones to factory settings because the app manages “Headphone name”. Language settings for voice prompt and Amazon Alexa are saved as downloaded data in the earphones. Downloaded data is not reset even if the headphones are reset to factory settings.
Q14. When can I adjust the headphone volume?
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You can adjust the volume during music playback and calls. You may not be able to adjust the volume depending on the Bluetooth® device. Be aware that if you touch and adjust the volume during a call, the microphone on the headphones may pick up the sound of your touch and transmit it as noise to the other party.
Q15. The [Turn Bluetooth on] button doesn’t disappear. (iOS only)
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Turn on the “Bluetooth” setting in the smartphone’s “Settings” screen.
Apart from the setting above, you may be able to temporarily turn Bluetooth on and off in the Control Center.
Confirm that the “Bluetooth” setting in the “Settings” screen and “Bluetooth” in the Control Center are on.
In iOS 13 or later, also turn on “Settings”>[Audio Connect]>“Bluetooth” on the device.
Q16. The settings change sometimes.
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When putting the earphones down on a desk, etc., the touch sensors may register a touch depending on the desk material. To prevent erroneous operation, take care to keep the touch sensors away from the desk, etc. when putting the earphones down.
Q17. Can I use only one side (L or R)?
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If pairing with the smartphone is complete, you can use just the side (L or R) that you take out of the charging cradle.