FAQ for the smartphone app (Technics Audio Connect)

EAH-AZ70W, EAH-AZ60, EAH-AZ40, EAH-A800, EAH-AZ80, EAH-AZ60M2, EAH-AZ40M2, EAH-AZ100 (as of December 2024)

This manual describes instructions for EAH-AZ100, EAH-AZ80, EAH-AZ60M2 and EAH-AZ40M2.

Operating system Android 9.0 or later. However, operation of the app on all Android™ devices running these operating systems is not guaranteed.

Operating system iOS 15.0 or later. However, the app may not operate correctly depending on the OS version.

The app supports the display of Japanese, English, French, German, Spanish, Canadian French, Italian, Polish, Russian, Ukrainian, Simplified Chinese, and Traditional Chinese. The language switches automatically to match the language of the smartphone. The display is set to English if the language is not Japanese, English, French, German, Spanish, Canadian French, Italian, Polish, Russian, Ukrainian, Simplified Chinese, or Traditional Chinese.

You cannot unpair from this app.

To unpair, remove the headphones from the Bluetooth® settings on the device.

When pairing new headphones or when the headphones are not paired, on the home screen of the [Technics Audio Connect] app, tap [SETTINGS]→[Add headphones] and follow the on-screen instructions. When the headphones are not connected, tap [Add headphones] in the headphone list and follow the on-screen instructions.

If you cannot connect to paired headphones, turn on the headphones and connect from the Bluetooth® settings of your device.

If your device is in airplane mode, turn off the mode.

If the device’s Bluetooth® is off, turn it on.

You may be able to connect by bringing the device and headphones closer together or by turning off other Bluetooth® devices.

In iOS 15.0 or later, a Bluetooth® confirmation screen is displayed when you launch the app for the first time. If you selected [Don’t Allow], follow the steps below to turn on Bluetooth®.

If you cannot connect even after doing the above, follow the steps below to pair the headphones and device again.

Connect the device to the Internet.

Check if the firmware version is the latest from [SETTINGS] on the home screen of the [Technics Audio Connect] app→[Headphone information].

If the transfer of the firmware to the headphones does not start, or if the number stops and does not progress during transfer, try the following methods.

[Method 1]

[Method 2] *If Method 1 does not resolve the problem

If the firmware update notification is not displayed, allow notifications.

Some codecs may not be displayed because the codec used is selected from those supported by your device.

For information about codecs supported by your device, please confirm with the device manufacturer or carrier.

If multiple headphones are connected to the device, you cannot change the settings for headphones other than those recognized by this app. Use after confirming that only one pair of headphones is connected on the device’s Bluetooth® settings.

Location services may not turn on if battery saving mode is on in the Android location settings. Set Android’s location settings to a mode other than battery saving.

(The specifications of the location service mode depend on the Android™ device. Please refer to the manual of your device.)

Delete the headphone pairing information from the device’s Bluetooth® settings.

Tap [Delete headphones from the list] in the headphone list on the [Technics Audio Connect] app and follow the on-screen instructions.

You can answer incoming calls, but you cannot operate messaging apps that use the Internet. (Some smartphones do not support functions for answering incoming calls.)

To turn on the headphones, wear both earphones (L and R) on each ear, and touch and hold the touch sensor for at least 2 seconds until you hear the startup sound.

Those are not reset even if you reset the headphones to factory settings because the app manages “Headphone name”.

Language settings for voice prompt and Amazon Alexa (EAH-AZ80/EAH-AZ60M2) are saved as downloaded data in the earphones. Downloaded data is not reset even if the headphones are reset to factory settings.

You can adjust the volume during music playback and calls. You may not be able to adjust the volume depending on the Bluetooth® device. Be aware that if you touch and adjust the volume during a call, the microphone on the headphones may pick up the sound of your touch and transmit it as noise to the other party.

Turn on the “Bluetooth” setting in the smartphone’s “Settings” screen.

Apart from the setting above, you may be able to temporarily turn Bluetooth on and off in the Control Center.

Confirm that the “Bluetooth” setting in the “Settings” screen and “Bluetooth” in the Control Center are on.

In iOS 15.0 or later, also turn on “Settings”>[Audio Connect]>“Bluetooth” on the device.

When putting the earphones down on a desk, etc., the touch sensors may register a touch depending on the desk material. To prevent erroneous operation, take care to keep the touch sensors away from the desk, etc. when putting the earphones down.

If pairing with the smartphone is complete, you can use just the side (L or R) that you take out of the charging cradle.