Q & A (Frequently Asked Questions)

Wi-Fi®

Cannot operate the video camera.
  • Please confirm that the video camera and smartphone / tablet Wi-Fi connection is not disrupted.
  • Please confirm that Wi-Fi is configured correctly.
  • Please confirm that the password has been entered correctly.
The Wi-Fi connection is disconnected immediately.
  • If there is a setting for avoiding poor connections in Wi-Fi setting menu of the Android™ device 4.0 or later version, turn it off.

Playback

Video camera footage is not displayed.
  • Is the correct referent selected? (→ Switching referents)
    When displaying video camera footage, please select [Video camera].

Other

Cannot send images.
  • Please confirm that the video camera and smartphone / tablet Wi-Fi connection is not disrupted.
The image is displayed on this software, but is not stored in the smartphone.