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Image App (Android) - Digital Camera -

Q & A (Frequently Asked Questions)

Wi-Fi
Q.
 When the Wi-Fi connection is via a wireless access point, the following messages are displayed frequently.
"Shooting failed.
        Check the camera or memory card."
"An error occurred while copying images.
        An error occurred during communication with the camera.
        Please confirm there are no problems with your communication environment."
"There is no response from the camera. Redo the Wi-Fi settings on the camera,
or move to a location where the wireless signal reception is better and tap the "OK" button."
 
A.
 Switch to a direct connection with your smartphone and digital camera, or either move to a different location and/or wait a short period of time before trying again.
Q.
 When connecting the smartphone to the camera by selecting "Select a destination from History" on the Wi-Fi Setup Menu of the camera, the following message is displayed when Image App is launched, and the connection is not completed.
 
A.
 Please select "New Connection" on the camera's Wi-Fi Setup Menu, perform Wi-Fi connection again and then launch Image App.
Q.
 The Wi-Fi connection is disconnected immediately.
 
A.
 If there is a setting of [Avoid poor connections] or [Stable Wi-Fi control] in Advanced Wi-Fi settings, try to turn it off.
Q.
 Cannot connect with NFC Touch.
 
A.
 Select [Wi-Fi Setup] from the camera's main menu. If the [Wi-Fi Password] is set to OFF, set it to ON.
Q.
 The Image App is not connecting to the camera over Wi-Fi.
 
A.
 Sometimes an app installed on your smartphone will interrupt the Wi-Fi connection between the Image App and the camera.
If you use software that monitors Wi-Fi access (especially security software that guards against viruses, etc.), allow access to the camera. Please refer to the app instructions for details.

Please turn on "Airplane mode" or turn off "Mobile data (or Cellular data)" in smartphone settings and try connection with the camera.
 
Automatic cloud backup
Q.
 Backup is not started.
 
A.
 In the Wi-Fi settings menu under Advanced, try setting [Keep Wi-Fi on during sleep] to [Always].
 
Display
Q.
 The image on the Live View screen of the digital camera shown in Image App may not be displayed smoothly.
 
A.
 Try updating the smartphone on which Image App is installed with the latest software, and then restart it.