Digital AV Support > Digital AV Software > FAQ > SD-Jukebox FAQs

SD-Jukebox FAQs

Problems during installation and start up of SD-Jukebox

Q1. An "InstallShield" error occurs during installation of SD-Jukebox.

A1.: When using Windows2000/XP, please log on as the "computer administrator" to perform the installation.

Q2. Can not finish the instration of SD-Jukebox.

A2.: Sometimes the "Installation Complete" window is hidden behind another window. Clicking on the "InstallShield Wizard" button on the task bar will bring the "Installation Complete" window to the front.

Q3. The computer reboots during start up or execution of SD-Jukebox. The blue screen appears.

A3.: Please check the latest updater for your devices with each product's maker.
Please check whether the version of BIOS of mother board is the latest one or not.
Please check whether the version of driver softwere of each devices are the latest one or not.
Please make sure that DRAM's clock cycle is same, if you install multiple DRAMs on your PC.
Make CD-ROM drive lower speed.

Q4. SD-Jukebox hangs up with the splash screen at start-up.

A4.: Sometimes, the error dialog box is hidden behind the splash screen. Clicking on "Error" on the task bar will bring this box to the front.

Q5. At start-up, "Cannot connect to the Internet, so CDDB cannot be used..." is displayed.

A5.: Please check the proxy with the CDDB settings in the setup screen. Please make sure whether internet connection is available or not.

Q6. At start-up, "Cannot find the modules needed by the CDDB function..." is displayed.

A6.: Modules needed for execution may be damaged. Please re-install SD-Jukebox.
When the Windows' standard command "regsvr32.exe" is not present, download it from the Microsoft web site and install it. Then, install the application once again.

Q7. A COM error is displayed at start-up.

A7.: This message is sometimes displayed due the firewall software settings. Please check the settings for the firewall software.

Problems when recording or importing music

Q1. Doesn't recognize the CD.

A1.: Please check that the CD is properly inserted into the computer.
When software for playing CDs, such as a CD player, is running in the background, please close all other software for playing CDs.

Q2. Cannot import files.

A2.: Unsupported formats are not displayed in the file import screen. Please refer to page 42 of the online help, "Supported Data Formats", for information on supported formats.

Q3. Cannot get information from CDDB

A3.

Check the CDDB settings described below from the setup screen.
Make sure that "Use CDDB" is checked.

Make sure the Internet connection settings are set correctly. (Check that the proxy server settings are correct.)
Also, CD information cannot be obtained for data that is not registered in CDDB.

Q4. Which version of ID3 tags supported?

A4.: SD-Jukebox supported ID3 tags V1,V1.1 and V2.0.

Problems with check-out and check-in

Q1. The SD Memory Card is not recognized.

A1.: When Windows Explorer recognizes the SD Memory Card, it may be that the secure driver is not installed.
When the SD adapter you are using supports secure functions, please install the driver for the SD adapter. For D-snap (SV-AV30/AV20/AV35/AV25/AV50/AS10),please use the driver on the CD-ROM that came with the product.

Q2. Cannot checkout music.

A2.: Cannot use MMC.(Multi Media Card)
Please check the write protect switch on the SD Memory Card.

Q3. The WMA file cannot be played back with SV-SD80 and SV-SD50" (addition on 20/Jul/05)

A3.: When the WMA file to which CD was recorded with Windows MediaPlayer10 (henceforth WMP10) by using Real-Juke Box or Real One in the combination of SV-SD80, SV-SD50 (hereafter, SD80, SD50, and description) and itis checked out to SD card through Real-JukeBox or RealOne, it is not able to reproduce with SD50 SD80.
In this case, AAC or the file of the MP3 method must be used.

Other/General

Q1. About the copy control CD?

A1.: We cannot guarantee the sound quality or operation of non-standard CDs, such as music discs with copyright protection technology that does not comply with CD standards. In regards to such discs, please read carefully what is displayed on the music disc package.

Q2. SD Memory Card is not recognized. Can see it from Explorer, but not from SD-Jukebox.

A2.: When using SD Memory Cards with SD-Jukebox, you need an SD adapter (such as a USB Reader/Writer, a PC card adapter, or an SD slot) and driver that support secure. Please check that the SD adapter you have supports secure. Also, we cannot guarantee the operation of SD adapters made by other manufacturers.

Q3. Does SD-Jukebox support music distribution?

A3.: SD-Jukebox does not support music distribution.

Q4. Cannot format the SD Memory Card

A4.: When using SD Memory Cards with SD-Jukebox, you need an SD adapter (such as a USB Reader/Writer, a PC card adapter, or an SD slot) and driver that support secure. Please check that the SD adapter you have supports secure. Also, you may not be able to format SD Memory Cards with the SD slot built into Toshiba notebook PCs.
Please check the write protect switch on the SD Memory Card.

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