Couldn’t receive data. Please try again. Couldn’t register to this site. Please try again. Couldn’t register to this site. |
• Check the status of the smartphone’s Internet connection. Refer to the operating instructions included with your smartphone. • The smartphone could not be registered for a reason such as the following. – Data communications could not be sent normally with the control box (facility installation equipment) when registering. → Perform the registration operation again. • Operations were stopped because they were not performed within the specified period. → Perform the operations again. • Could not register because of a data problem or some other reason. → For more information, consult your facility staff. |
Receive incorrect response. Please check the IP address. |
• The smartphone could not be registered for a reason such as the following. – The IP address was incorrectly entered when registering. → Confirm the values to be entered and perform the registration operation again. |
Couldn’t access to this site. Please try again. Couldn’t access to the account. Please check ID and Password. |
• The smartphone could not be registered for a reason such as the following. – Data communications could not be sent normally with the control box (facility installation equipment) when registering. → Perform the registration operation again. – The ID and password were incorrectly entered when registering. → Confirm the values to be entered and perform the registration operation again. |
Receive incorrect response. Please check the room monitor setting. |
• The smartphone could not be registered for a reason such as the following. – Data communications could not be sent normally with the control box (facility installation equipment) when registering. → For more information, consult your facility staff. |
Error in downloaded data or port forward setting. Please consult your system administrator. |
• Could not register because of a data problem or some other reason. → For more information, consult your facility staff. |
Control Box is not responding. Please check network condition. |
• The control box (facility installation equipment) is not operating correctly. → For more information, consult your facility staff. |
Confirm that the network signal (3G, 4G, LTE, or Wi-Fi) is strong enough. Try to access from an area where the signal is strong enough. |
• Check the status of the smartphone’s Internet connection. Refer to the operating instructions included with your smartphone. • Move to an area with a strong signal in service area of mobile network. We don't recommend connecting to public Wi-Fi® with weak security. |
Can not register a smartphone any more. Please consult your system administrator. |
• That maximum number of smartphones are already registered. Deregister smartphones that are no longer used with the system. → Residents that have a room monitor: Deregister the desired smartphone using the room monitor (see Deregistering smartphones). → Deregister the desired smartphone after checking the [Registration Check] setting using own smartphone or another smartphone (see Deregistering smartphones). → If you cannot deregister the smartphone with the above methods, ask the facility staff to deregister the smartphone for you. |
Registration period expired. Please consult your system administrator. |
• Registration operations were not completed within the specified time. → Repeat the registration operations again. • If the registration period is exceeded, consult your facility staff. |