If you have trouble during the initial setup check the following causes/solutions first and then turn off the camera and restart it.
•
The wireless network password may be incorrect.
→
Enter the correct password for the wireless network.
•
The DHCP function of your wireless router may be disabled.
→
Enable the wireless router’s DHCP settings. For details, refer to your wireless router’s manual.
•
The address filter function of your wireless router may be enabled.
→
Register the MAC address of the camera to the address filter setting of the wireless router. Refer to your wireless router’s manual.
The camera’s LED indicator is lit in blue.
•
A network clash has occurred because you have 2 wireless routers at home that are using the same channel or channels of a close frequency.
→
Unplug all the wireless routers and plug them in again.
If the situation still does not improve, refer to your wireless router’s manual for information on how to change the router channel of your wireless network.
•
The "Isolation" function on the wireless router is enabled.
Sometimes when the "Isolation" function is enabled, the camera will not be able to communicate with your mobile device via your wireless router.
→
Disable the "Isolation" function on your wireless router. For details, refer to your wireless router’s manual.