General issues
Refer to the following after checking the general troubleshooting information described in General information.
The camera’s LED indicator is blinking in red.
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The camera is out of range of your wireless router.
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Confirm that your wireless router is powered on and wired correctly, and then move the camera closer to your wireless router.
No sound is heard in camera recordings
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If 
is displayed next to the recording in the recording list, the system is configured to not record audio when recording camera images.
is displayed next to the recording in the recording list, the system is configured to not record audio when recording camera images.→
Change the [Recording with Sound] setting (Recording with sound (shelf cameras and floor cameras only)).
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The volume is turned down on your mobile device.
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Adjust the volume of your mobile device.
Colors in camera images appear different from normal
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The camera is aimed at a dark location, or it is nighttime.
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If there is not adequate light to illuminate the subject, such as at night, the camera switches to night vision mode depending on the settings (Using night vision (shelf cameras and floor cameras only)). In this case, colors may appear different from normal.
There is a long delay when talking to the camera while away from home
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Your mobile device’s network connection is slow or congested.
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Wait for network traffic to decrease.
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Lower the [Frame Rate] setting (Changing the frame rate).
Images are poor at night when the camera is installed in front of a window
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Night vision mode is causing images to have poor quality.
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Turn off night vision mode (Using night vision (shelf cameras and floor cameras only)).
The light turns on at night by itself
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The light will automatically turn on at night if [Color] is selected for the night vision mode and you view or record images with the camera.
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Turn off night vision mode or set it to [Monochrome] (Using night vision (shelf cameras and floor cameras only)).
Note:
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Turning off night vision mode will reduce the visibility of images at night.
Camera images are not displayed at first while away from home, and are displayed after some time passes
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Your mobile device’s network connection is slow or congested.
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Wait for network traffic to decrease.
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Lower the [Frame Rate] setting (Changing the frame rate).
I have to wait a long time before camera images are displayed while away from home
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There is too much traffic on your home network or on the mobile device’s network.
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Wait for network traffic to decrease.
Camera images are not displayed, and [Loading...] is displayed for a long period when I try to view camera images while away from home
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The protocol used for communication is not compatible with your network.
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The Automatic Mode Switching feature does not work even though the geo-fencing feature is enabled.
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Your mobile device may have failed to communicate with your camera. The mode may not switch automatically in the following situations.
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your mobile device and/or your camera do not have good network conditions
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your mobile device’s battery does not have adequate charge remaining to use the Automatic Mode Switching feature
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Start the [HomeHawk] app on your mobile device.
The camera’s sensor is triggered too easily
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The camera’s motion detection features are too sensitive.
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Reduce the sensitivity of the camera’s sensors, see Motion sensitivity.
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The camera’s detection area is too large.
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Limit the detection area so that the camera ignores motion in unneeded areas of the camera’s image, i.e., reduce the camera’s detection area (Detection area).
[Ambient temperature is (too high) or (too low), camera operation will be interrupted.] is displayed
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The camera is used in an environment with a temperature that exceeds 40 °C (104 °F). Features such as viewing images and recording images will not be available if the temperature exceeds 45 °C (113 °F).
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Use the camera in an environment with temperatures below 40 °C (104 °F).
The light will not turn on or [Ambient temperature is too high, the lighting will be turned off.] is displayed
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The temperature of the light has exceeded 105 °C (221 °F).
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Turn off the light using the app (Viewing the camera image/recording list screen) or on the camera unit and wait for the light to cool down. The light will be able to be used once its temperature goes below 95 °C (203 °F).
The displayed battery status is not updated or is incorrect
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The batteries were inserted or replaced with the AC adaptor connected to a wall outlet.
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Disconnect the AC adaptor from the wall outlet and then reconnect it again.
Note:
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When inserting or replacing batteries, disconnect the AC adaptor from the wall outlet before inserting or replacing the batteries.