Notification features

Refer to the following after checking the general troubleshooting information described in General information.
Status notifications are not received
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Status notification features are disabled.
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Make sure the desired types of notifications are enabled.
For notifications sent from the shelf camera, floor camera, or window camera, see Notification settings.
For notifications sent from the access point, see Notification settings.
For notifications sent from the HD camera, see [Notification Settings].
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Your mobile device’s notifications feature is disabled for the [HomeHawk] app.
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Enable your mobile device’s notifications feature.
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Too many notifications were sent during this calendar month.
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If an excessive number of notifications (i.e., thousands of notifications) were sent during this calendar month, an error message is displayed and no additional notifications can be received this calendar month. Notifications will be received again when the new month starts.
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iPhone, iPad
Too many notifications were sent in a short amount of time.
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If many notifications are sent in a short time, in some cases only the last notification may be received. This is a characteristic your mobile device’s notifications service.
Status notifications are received late
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Notifications are not received in real time; it may take some time for notifications to be received. This is not a malfunction.
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Too many notifications were sent in a short amount of time.
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If many notifications are sent in a short time, notifications may be received late. This is a characteristic your mobile device’s notifications service.