General FAQs

Make sure to use the supplied USB cable. The headphones/The charging cradle may not charge if another USB cable is used.
Make sure that the USB cable is firmly connected to both the headphones/the charging cradle and the USB port on the computer.
Make sure that the computer is turned on and is not on standby or sleep mode.
Make sure the USB port is not defect. Try another USB port if one USB port is not working.
Make sure that the area where the unit is being charged is within the ambient temperature range of 10-degrees C to 35 degrees C.
Always avoid exposure to temperature extremes.
The battery may need to be replaced if the life of the battery drops to half the normal length.

<True Wireless models>

Make sure the wireless earbuds are inserted properly into the charging cradle.
If the LED does not turn on even if the rid of the charging cradle is open, the charging cradle needs to be recharged.
If the charging cradle is already fully charged, charging cradle LED turns off immediately.