Announcement of failures occurred in S1H

Updated Mar. 31, 2021
Published Mar. 30, 2020

In combination of S1H and particular SD media cards, the camera may not complete correctly for video recording, for example bring video recording down, or in rare cases when in playing back the recorded videos on S1H, error message "This motion image can't be played" is shown.

Case 1

Error message "Recording was cancelled due to the limitation of the writing speed of the card" is shown while video recording.

Cause

SD media cards do not meet the conditions required for video recording file format with S1H.

Remedy

Make sure that SD media cards support a video recording file format with S1H.
(Example: when in recording videos with 6K/400Mbps, at least use a SD media cards rated at SDHC/SDXC with a video speed class 60 and above.)
When SD media cards formatted with another devices (e.g. PC) are utilized, use it after formatting with S1H.
Whenever SD media cards meet the conditions required for video recording file format with S1H, contact a manufacturer of SD media cards.

Case 2

Error message "This motion image cannot be played" is shown while playing back the recoded video.

Cause

SD media cards may get corruption with motion image file.
(1) Video file is being edited by NLE or other devices.

(2) Combination of S1H and particular SD media cards.

Remedy

Treatment (1)
It is case that S1H can't play the video file edited by other devices.
If playing the video file in S1H, recommend to create backup file for editing.
Treatment (2)
If not related to an occasion as described above, contact Panasonic customer service let them know information about SD media cards, e.g. manufacturer, product number, capacity, etc.

Case 3

Error message "This picture cannot be played" is shown while in playback mode, also the file with other extension is being existed on SD media cards when reading it on PC.

Cause

S1H does not completed a finalization of recording media if SD media cards or battery are removed while recoding video and eventually S1H creates the file with other extension that is unrecognizable as a video file.

Remedy

Make sure the media card's access LED is not lit and then remove SD media cards or battery.
S1H turns LCD black out after turning power off, however S1H stays dealing of recording media for a while. Make sure the media card's access LED is not lit rather than the LCD display screen when SD media cards or battery is replaced.

Case 4

During video recording the S1H may experience "freezing", where the camera stops responding while using a variety of different brand SD cards.

Cause

While recording with the "Segment File Recording" feature enabled, at high bit rate (400Mbps), the data being written to the SD card may fail and the S1H may stop responding.

Remedy

Update firmware to latest version (more than Ver.2.4), the details are given in the following page.
* There were cases video files were not recognized properly when they were saved in the specific SD card that is not fully compliant with the required commands. This phenomenon has been improved. After updating the firmware, the available recording time will be shorter depending on the card used when recording with [Loop Recording (video)] or [Segmented File Recording].

If you have other case of which not described above, contact Panasonic customer service center.