Global Home Digital AV Support > Panasonic Media Center App > FAQ

For iOS

  • Q1.
    Is the application that has been published free of charge?
    A1.
    Yes, it's free of charge. However, a Panasonic ID (free of charge) must be created to use Media Center.
  • Q2.
    Which devices support the Panasonic Media Center application?
    A2.
    iPhone, iPod touch, iPad, and iPad mini with iOS version 7 or later.
  • Q3.
    Is home viewing also possible with this application?
    A3.
    Yes, home viewing is possible by using a home network's wireless LAN (Wi-Fi).
  • Q4.
    Is there a limit to the number of devices (iPhone, iPod touch, iPad, and iPad mini) that can be registered to the VIERA TV or Panasonic recorder?
    A4.
    No, there is no limit.
    However, the device must be registered to be used.
  • Q5.
    Can I use more than one device at the same time?
    A5.
    Only one device can access the VIERA TV or Panasonic recorder at the same time.
  • Q6.
    Panasonic Media Center doesn't find the VIERA TV or Panasonic recorder that I'm using. How can I fix this?
    A6.
    There are various possible reasons.
    1. Your VIERA TV or Panasonic recorder may not be connected to the same wireless network (Wi-Fi) where your iPhone, iPod touch, iPad, or iPad mini device is connected. Please connect your iPhone, iPod touch, iPad, or iPad mini device and the VIERA TV or Panasonic recorder to the same wireless network (Wi-Fi).

    2. Your wireless router may stop IP multicast packets. This can be solved by snooping function switching off. Please refer to the owner's guide for your wireless router.

    3. Panasonic Media Center does not support a proxy function. If the network settings of your iPhone, iPod touch, iPad, or iPad mini device use a proxy, please delete the proxy settings.

    4. Your VIERA TV or Panasonic recorder does not support Streaming Playback or Remote Recording.
    See more details
  • Q7.
    How can I check whether the VIERA TV or Panasonic recorder and smartphone are connected on the home network?
    A7.
    Please check the network settings of the VIERA TV or Panasonic recorder and the wireless LAN setting of the iPhone, iPod touch, iPad, or iPad mini and make sure that their gateway addresses (i.e. LAN address of the wireless LAN router) are the same.
  • Q8.
    Panasonic Media Center does not connect to the VIERA TV from outside. How can this be fixed?
    A8.
    Please make sure that "Menu -> Network -> TV Anywhere Settings/TV Anytime Settings -> TV Anywhere/TV Anytime" is set to "On" and "Menu -> Network -> Network Status" is displayed as "Connection to the Internet was successful".
  • Q9.
    Panasonic Media Center does not connect to the Panasonic recorder from outside. How can this be fixed?
    A9.
    Please check the "Status" on the "TV Anywhere Settings/TV Anytime Settings/Remote Viewing and Recording Settings" screen of the Panasonic recorder (Function Menu -> Setup -> Basic Settings -> Network -> Network Settings -> TV Anywhere Settings/TV Anytime Settings/Remote Viewing and Recording Setting).

    If the "Status" is "Not connected," please set the network connection of the Panasonic recorder again (Function Menu -> Setup -> Basic Settings -> Network -> Easy Network Setting) or please set to OFF and ON for TV Anywhere Settings/TV Anytime Settings/Remote Viewing and Recording Setting.

    If the "Status" is "Connected," please check the network settings of your router and activate the UPnP setting of your router manually.
  • Q10.
    Some recorded programs are not found in the recorded list, or channel information does not match the actual information. How can this be fixed?
    A10.
    Please press "Reload icon." The recorded programs and channel information will then become the latest ones on the VIERA TV or Panasonic recorder.
  • Q11.
    Streaming playback does not start on the iPhone, iPad, or iPod touch device, and an error message is displayed. How can this be fixed?
    A11.
    There are various possible reasons.

    (Panasonic Recorder)
    1. While your Panasonic Recorder runs particular function, playback on iPhone/iPod touch/iPad/iPad mini device is not possible to operate. (e.g. any streaming playback is not possible on iPhone/iPod touch/iPad/iPad mini device, while copy, file conversion, file decryption, while viewing 4K broadcast (UBC UBS series only), playback recorded 4k contents (UBC UBS series only), Pause Live TV, Rewind Live TV, playback of Blu-ray Disc™, Network Service, Software download and function in setup menu is running on your Panasonic Recorder, and additionally, streaming playback of live broadcast is not possible while 2 simultaneous recordings are running on your Panasonic Recorder.)
    And additionally, streaming playback of live broadcast is not possible while 2 simultaneous recordings are running on your Panasonic Recorder.
    Try to start streaming playback again after above operation on your Panasonic Recorder is finished.

    (VIERA TV)
    1. While your VIERA TV runs certain functions, playback on an iPhone, iPod touch, iPad, or iPad mini device may not be possible (e.g., watching broadcasts, recording, playing movies, multi window mode and 3D mode). Try starting the streaming playback again after the above function on your VIERA TV is finished.

    2. Streaming playback on an iPhone, iPod touch, iPad, or iPad mini device is not possible for copy-protected programs.

    3. Streaming playback on an iPhone, iPod touch, iPad, or iPad mini device is not possible for programs with a parental restriction higher than the level that is set on your VIERA TV or Panasonic recorder by the Child Lock function. It is recommended that you change the Child Lock setting to "No Block" at the tuning menu in the setup menu on your VIERA TV or Panasonic recorder.

    4. Streaming playback of live broadcasts on an iPhone, iPod touch, iPad, or iPad mini is not possible while the condition of the signal to your VIERA TV or Panasonic recorder is bad.
    It is recommended that you check the antenna connection.

    5. Streaming playback on an iPhone, iPod touch, iPad, or iPad mini device is not possible while the condition of the wireless network (Wi-Fi) is bad.
    It is recommended that you check your network condition.
  • Q12.
    Is timer recording from PC available?
    A12.
    (Panasonic Recorder) Remote Recording Service for PC has been provided (Access by PC from here).
  • Q13.
    After the Remote Viewing Check, the message is shown as follows;
    "Remote Viewing is only available at home with your network configuration.
    To use Remote Viewing away from home, change the settings of your router or provider, and
    release blocking of communication. Tap here for details."
    A13.
    Your router may have security setting allowing to connect only with dedicated servers.
    Please try to change the router setting to open our server connection based on below information.
    For detail procedure, please refer to your router instruction manual.
    Server IP Address
    Protocol
    Port
    114.179.237.36
    TCP
    		 48443
    114.179.237.36
    TCP
    		 48501~48502
    114.179.237.129
    TCP
    		 47808
    114.179.237.23
    TCP
    		 47825
    114.179.237.54
    TCP
    		 49000~49030
    114.179.237.55
    TCP
    		 49000~49030
    any
    TCP
    		 443
    any
    UDP
    		 Any
    Please make sure to enhance these setting on both in and out directions of port setting.
    Changing port setting may cause the problem of Internet connections.
    Please enhance these changes at your responsibility.

    If the connection still fails, there may be a possibility that internet provider is applying some security setting on their server. Please contact them for more details.

    The port setting may change without any notice to provide better functions and experience to our customers requiring further changes on the router.
  • Q14.
    I found that streaming playback does not work, and the error message below is displayed "Remote Viewing away from home is not available with your network configuration.
    If the setting for home network is changed, Remote Viewing away from home may be available."
    What can I do to fix it?
    A14.
    Please enable UPnP function of your home router.
    If your devices (VIERA/BD recorder) are connected to the Internet via multiple routers, please enable UPnP function of all home routers.
    If it is difficult, the problem might be solved by trying another internet connection.
     
    EX. Change from WiFi connection to LTE
        Change the connection from one WiFi router to another one.
  • Q15.
    By trying to start streaming playback, the message is shown as follows;
    "Not permitted to playback/play outside of the home. Tap here for details."
    A15.
    Streaming playback outside of the home of the program displayed is not
    possible due to certain broadcaster restrictions.

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For Android

  • Q1.
    Is the application that has been published free of charge?
    A1.
    Yes, it's free of charge. However, a Panasonic ID (free of charge) must be created to use Media Center.
  • Q2.
    Which devices support the Panasonic Media Center application?
    A2.
    Android devices with Android version 4.0.3 or later.
  • Q3.
    Is home viewing also possible with this application?
    A3.
    Yes, home viewing is possible by using a home network's wireless LAN (Wi-Fi).
  • Q4.
    Is there a limit to the number of Android devices that can be registered to the VIERA TV or Panasonic recorder?
    A4.
    No, there is no limit.
    However, the device must be registered to be used.
  • Q5.
    Can I use more than one device at the same time?
    A5.
    Only one device can access the VIERA TV or Panasonic recorder at the same time.
  • Q6.
    Panasonic Media Center does not find VIERA TV or Panasonic recorder that I'm using. How can I fix this?
    A6.
    There are various possible reasons.

    1. Your VIERA TV or Panasonic recorder may not be connected to the same wireless network (Wi-Fi) where your Android devices are connected. Please connect your Android devices and the VIERA TV or Panasonic recorder to the same wireless network (Wi-Fi).

    2. Your wireless router may stop IP multicast packets. This can be solved by snooping function switching off. Please refer to the owner's guide for your wireless router.

    3. Panasonic Media Center does not support a proxy function. If the network settings of your Android devices use a proxy, please delete the proxy settings.

    4. Your VIERA TV or Panasonic recorder does not support Streaming Playback or Remote Recording.
    See more details
  • Q7.
    How can I check whether the VIERA TV or Panasonic recorder and smartphone are connected on the home network?
    A7.
    Please check the network settings of the VIERA TV or Panasonic recorder and the wireless LAN setting of the Android devices and make sure that their gateway addresses (i.e. LAN address of the wireless LAN router) are the same.
  • Q8.
    Panasonic Media Center does not connect to the VIERA TV from outside. How can this be fixed?
    A8.
    Please make sure that "Menu -> Network -> TV Anywhere Settings/TV Anytime Settings -> TV Anywhere/TV Anytime" is set to "On" and "Menu -> Network -> Network Status" is displayed as "Connection to the Internet was successful".
  • Q9.
    Panasonic Media Center does not connect to the Panasonic recorder from outside. How can this be fixed?
    A9.
    Please check the "Status" on the "TV Anywhere Settings/TV Anytime Settings/Remote Viewing and Recording Settings" screen of Panasonic recorder (Function Menu -> Setup -> Basic Settings -> Network -> Network Settings -> TV Anywhere Settings/TV Anytime Settings/Remote Viewing and Recording Setting).

    If the "Status" is "Not connected," please set the network connection of the Panasonic recorder again (Function Menu -> Setup -> Basic Settings -> Network -> Easy Network Setting) or please set to OFF and ON for TV Anywhere Settings/TV Anytime Settings/Remote Viewing and Recording Setting.

    If the "Status" is "Connected," please check the network settings of your router and activate the UPnP setting of your router manually.
  • Q10.
    Some recorded programs are not found in the recorded list, or channel information does not match the actual information. How can this be fixed?
    A10.
    Please press "Reload icon." The recorded programs and channel information will then become latest ones on the VIERA TV or Panasonic recorder.
  • Q11.
    Streaming playback does not start on the Android devices, and an error message is displayed. How can this be fixed?
    A11.
    There are various possible reasons.

    (Panasonic Recorder)
    1. While your Panasonic Recorder runs particular function, playback on Android device is not possible to operate. (e.g. any streaming playback is not possible on Android device, while copy, file conversion, file decryption, while viewing 4K broadcast (UBC UBS series only) , playback recorded 4k contents (UBC UBS series only), Pause Live TV, Rewind Live TV, playback of Blu-ray Disc™, Network Service, Software download and function in setup menu is running on your Panasonic Recorder.)
    And additionally, streaming playback of live broadcast is not possible while 2 simultaneous recordings are running on your Panasonic Recorder.
    Try to start streaming playback again after above operation on your Panasonic Recorder is finished.

    (VIERA TV)
    1. While your VIERA TV runs certain functions, playback on an Android device may not be possible (e.g., watching broadcasts, recording, playing movies, multi window mode and 3D mode). Try starting the streaming playback again after the above function on your VIERA TV is finished.

    2. Streaming playback on Android devices is not possible for copy-protected programs.

    3. Streaming playback on Android devices is not possible for programs with parental restriction higher than the level that is set on your VIERA TV or Panasonic recorder by Child Lock function. It is recommended that you change Child Lock setting to ""No Block"" at the tuning menu in the setup menu on your VIERA TV or Panasonic recorder.

    4. Streaming playback of live broadcasts on Android devices is not possible while the condition of the signal to your VIERA TV or Panasonic recorder is bad.
    It is recommended that you check the antenna connection.

    5. Streaming playback on Android devices is not possible while the condition of the wireless network (Wi-Fi) is bad.
    It is recommended that you check your network condition.
  • Q12.
    How do you restart the Panasonic Media Center application?
    A12.
    1. Select "App" or "Application" from the setup application of the device.

    2. Select the "All" tab.

    3. Select "media center" from the application list and press force-quit to terminate the application.

    4. Restart the Media Center application.
  • Q13.
    The display on the Android device returns to the home screen or login screen after logging in.
    A13.
    Your Android device browser may be the problem.
    Please try to access the following website (https://rec.panasonic.com/pid/home) by using another browser.
    *This website supports only the recording of TV programs, not the watching of TV programs.
  • Q14.
    Is timer recording from PC available?
    A14.
    (Panasonic Recorder) Remote Recording Service for PC has been provided (Access by PC from here).
  • Q15.
    After the Remote Viewing Check, the message is shown as follows;
    "Remote Viewing is only available at home with your network configuration.
    To use Remote Viewing away from home, change the settings of your router or provider, and
    release blocking of communication. Tap here for details."
    A15.
    Your router may have security setting allowing to connect only with dedicated servers.
    Please try to change the router setting to open our server connection based on below information.
    For detail procedure, please refer to your router instruction manual.
    Server IP Address
    Protocol
    Port
    114.179.237.36
    TCP
    		 48443
    114.179.237.36
    TCP
    		 48501~48502
    114.179.237.129
    TCP
    		 47808
    114.179.237.23
    TCP
    		 47825
    114.179.237.54
    TCP
    		 49000~49030
    114.179.237.55
    TCP
    		 49000~49030
    any
    TCP
    		 443
    any
    UDP
    		 Any
    Please make sure to enhance these setting on both in and out directions of port setting.
    Changing port setting may cause the problem of Internet connections.
    Please enhance these changes at your responsibility.

    If the connection still fails, there may be a possibility that internet provider is applying some security setting on their server. Please contact them for more details.

    The port setting may change without any notice to provide better functions and experience to our customers requiring further changes on the router.
  • Q16.
    I found that streaming playback does not work, and the error message below is displayed
    "Remote Viewing away from home is not available with your network configuration.
    If the setting for home network is changed, Remote Viewing away from home may be available."
    What can I do to fix it?
    A16.
    Please enable UPnP function of your home router.
    If your devices (VIERA/BD recorder) are connected to the Internet via multiple routers, please enable UPnP function of all home routers.
    If it is difficult, the problem might be solved by trying another internet connection.
     
    EX. Change from WiFi connection to LTE
        Change the connection from one WiFi router to another one.
  • Q17.
    By trying to start streaming playback, the message is shown as follows;
    "Not permitted to playback/play outside of the home. Tap here for details."
    A17.
    Streaming playback outside of the home of the program displayed is not
    possible due to certain broadcaster restrictions.

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