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SH-FX570K (Wireless Audio Kit)

Troubleshooting

Q01.   Audio cannot be heard. Audio is difficult to hear. There is "noise". The audio sounds "broken up".

  • Is this unit firmly connected to the OPTION port on the connected device?
  • Is this unit's OPTION port dirty?
  • The mobile phone may cause noise.
  • When first connected to a mobile phone, the beginning of the song may be slightly distorted.
  • Depending on the specifications or settings, audio may sound broken up while operating the mobile phone.
  • The wireless transmission is unstable.
  • In addition to this unit, are you using other Bluetooth compatible devices at the same time? Do not use them at the same time.
  • Depending on the operation status of the computer, audio may sound broken up if other applications are running or if music is being played from an optical drive, etc.
  • Is the PC volume muted, or set to a very low level? Adjust the volume control.
  • Is the PC in power save mode?

Q02.   Pairing cannot be completed.

Has 5 minutes passed since you started adding the new devices?
Pairing stops automatically after 5 minutes.

Q03.   The devices are paired, but cannot be connected.

  • You can pair this device on 4 different Bluetooth compatible devices, however pairing this device on a 5th (or subsequent) device will cause previous pairings to be deleted. Pair the device again.
  • If the PAIRING button is pressed and held for a long time while in pairing standby mode, the paired device will be deleted. Pair the device again.
  • If already paired to a PC and mobile phone as an audio service, when you switch the connection destination, you will also need to establish the connection from the PC or mobile phone again.

Q04.   The transmit lamp is lit, but music will not play.

  • Is the music stopped or paused?
  • Is the PC volume muted, or set to a very low level? Adjust the volume control.

Q05.   During play, music becomes inaudible.

Music may stop playing if mail, messages, or incoming calls are received. Check your mobile phone.

Q06.   The devices are paired, but connection with the computer fails.

  • Is the PC already connected to another device?
  • Delete the paired device, restart the PC, and pair the device again.

Q07.   The button on the connected device is pressed but the response is slow.

Depending on the PC operating environment, reactions may be slower.

Q08.   I cannot operate Windows Media Player from the connected device.

This unit supports Windows Media Player 7.1 or later.

Q09.   I cannot close Windows Media Player from the connected device.

Windows Media Player cannot be closed from the connected device. Use the PC to close the program.

Q10.   I can play music, but I cannot perform operations from the connected device.

  • This unit supports Windows Media Player 7.1 or later.
  • Is the Bluetooth setting for "AV Remote Control Service" set to off on the PC? This must be set on.

Q11.   A Windows error message is displayed. The PC becomes unstable.

Do not perform any of the following operations as they may cause system instability.

  • Remove the transmitter while connected.
  • Turn off Bluetooth while connected by using "Options..." in the Bluetooth Settings Menu or by right-clicking on the Bluetooth icon in the taskbar.
  • Disconnect while connected by right-clicking on the Bluetooth icon in the taskbar and turning off Bluetooth.