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SC-BMAX5, SC-BMAX10 FAQs

Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated do not solve the problem, consult your dealer for instructions.
Common problems
Question
Answer
The unit does not work.
  • The safety device has been activated. Do the following:
    1. Press [ ] on the main unit to switch the unit to standby mode. If the unit does not switch to standby mode, Press and hold [ ] to switch the unit to standby mode and the display switches off. If the unit does not switch to standby mode, disconnect the AC mains lead and then connect it again.
    2. Press [ ] again to switch on the unit. If the problem persists, consult your dealer.
Sound is distorted or no sound.
  • Adjust the volume of the system.
  • Switch off the system, determine and correct the cause, and then switch on again. It can be caused by straining of the speakers through excessive volume or power, and when using the system in a hot environment.
A humming sound can be heard during playback.
  • An AC mains lead or fluorescent light is near the cables.
    Keep other appliances and cords away from the cables of this system.
The sound level reduces.
  • The protection circuit has been activated due to the continuous use at high volume output. This is to protect the system and maintain the sound quality.
USB
Question
Answer
The USB device or the contents in it cannot be read.
  • The format of the USB device or the contents in it are not compatible with the system.
  • USB devices with storage capacity of more than 32 GB cannot work.
  • USB devices may not be recognised when connected to this system with a USB extension cable or USB hub.
Slow operation of the USB device.
  • Large content size or large memory USB device takes longer time to read.
Charging does not start.
  • Charging may not start depending on device specifications.
Bluetooth®
Question
Answer
Pairing cannot be done.
  • Check the Bluetooth® device condition.
  • The device is out of the 10 m communication range. Move the device nearer to the system.
The device cannot be connected.
  • The pairing of the device was unsuccessful. Do pairing again.
  • The pairing of the device has been replaced. Do pairing again.
  • This system might be connected to a different device.
  • Disconnect the other device and try connecting the device again.
  • The system may have a problem. Switch off the system and then switch on again.
The device is connected but audio cannot be heard through the system.
  • For some built-in Bluetooth® devices, you have to set the audio output to “SC-BMAX5” or “SC-BMAX10” manually. Read the operating instructions of the device for details.
Playback during Multi Connect is not working or no sound.
  • Restart the app of the device.
  • The control of the device was not switched successfully.
  • Disconnect the existing connected devices and try again.
Sound from the device is interrupted.
  • The device is out of the 10 m communication range. Move the device nearer to the system.
  • Remove any obstacle between the system and the device.
  • Other devices that use the 2.4 GHz frequency band (wireless router, microwaves, cordless phones, etc.) are interfering. Move the device nearer to the system and distance it from the other devices.
No sound even though Bluetooth® device is connected.
  • Select BLUETOOTH as the audio source.
Battery
Question
Answer
The battery indicator blinks while connected to the AC mains lead.
  • The battery temperature is either too low or too high. Adjust the room temperature accordingly, and wait for a while to confirm that the blinking stops.
    If the problem persist, the battery might be deteriorated, consult your dealer.
  • If the battery life is significantly reduced after a full charge, it may indicate that the battery needs replacement.
    Consult your dealer for a battery replacement. Alternatively, you can still use the unit by connecting it to an AC power source.