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SH-WL30 FAQs

Question
Answer
Cannot turn on the unit.
  • After connecting the AC adaptor, wait about 10 seconds.
  • Check to see if the USB connector of the DC cable is correctly connected to the AC adaptor.
  • Check to see if the DC cable is correctly connected to this unit.
The indicators do not light up.
  • Check to see if the USB connector of the DC cable is correctly connected to the AC adaptor.
  • Check to see if the DC cable is correctly connected to this unit.
  • The WPS indicator blinks/lights up only when the WPS feature is in use.
  • The LAN1 or LAN2 indicator lights up only when this unit is correctly connected to another device with a LAN cable.
Cannot connect to the ALL speaker.
  • Check that this unit is on.
  • Check that the ALL speaker is on. For details, refer to the Operating Instructions for the ALL speaker.
  • Check to see if this unit is correctly connected to the router with the supplied LAN cable.
  • Check that the router connected to this unit is on.
  • Refer to "Network settings" to reconnect to the ALL speaker. (Try a different connection method.)
  • Change the frequency setting to 5 GHz or 2.4 GHz, and reconnect to the ALL speaker.
    SSID of SH-WL30
    5GHz : "SH-WL30-5G-xxxxxx"
    2.4GHz : "SH-WL30-2G-xxxxxx"
Cannot turn on the unit.
Is this unit or the Wi-Fi router placed on the floor?
The radio signal condition is poor in locations close to the floor.
Place them on a desk or similar object so that they are about 1 m above the floor.
  • When you are using multiple ALL speakers and some of them are not displayed sometimes, we recommend placing the Wi-Fi router at the center of your house so that all the speakers will be at an equal distance from the router.
  • Turn on and off the router.
    Another router nearby may be using the same channel, causing interference.
  • We recommend that you reset the router by turning it off and on.
    If you have multiple routers, reset each of them one by one, rather than at once.
  • Are there any obstacles near this unit or the router?
    Avoid placing objects near the ALL speaker so that it can receive radio signals.
  • Is there a dishwasher or microwave near this unit or the router?
    Devices with motors (dishwashers, etc.) and devices that emit radio signals may cause radio signal interference.
    Leave at least about 10 cm of space on all sides of the router and ALL speaker.
    In addition to metal objects, walls adversely affect the antenna performance.
    Is the channel fixed to a particular setting by the Wi-Fi router?
    We recommend that you set the channel to AUTO.
  • Is the maximum communication speed limited to a particular setting by the Wi-Fi router?
    If this is the case, it may not achieve optimal performance.
  • Is there a cordless phone near this unit or the router?
    When placing this unit near a device that emits radio signals, leave at least 1 m distance from the device.
Cannot display the web setup screen.
Check to see if this unit and PC are connected correctly.
  • The PC and this unit must be on the same network.
    Change the IP address of the PC so that the devices are on the same network.
  • The screen is not accessible when this unit has just been turned on.
    Wait for some time and start up the browser again.
Cannot turn on the unit.
Check the user name and password.
  • Check to see if you have correctly entered upper and lower case characters.
  • Reset this unit to the factory default settings.
Cannot update the firmware.
Check the user name and password.
  • Check to see if you have correctly entered upper and lower case characters.
  • Reset this unit to the factory default settings.
This unit does not turn on after a firmware update.
If only the power indicator lights up when LAN cables are not connected, the update may not have been completed correctly.
Follow the steps below to update the firmware again. (Connect the PC to the same network as this unit.)
  1. Disconnect the DC cable.
  2. Connect this unit and the PC. (Page 8)
  3. Connect the DC cable to this unit while pressing and holding its reset button with a pin or similar item.
  4. After at least 5 seconds, release the reset button. (The LAN2 indicator will continue to blink.)
  5. After at least 20 seconds, start up the browser, and enter "http:// 10.10.10.254/".
  6. When the "System Restore" screen is displayed, select the firmware,and select "Apply".
  7. When a confirmation screen is displayed, select "OK".
  8. When the update progress is displayed, wait until the progress is complete.
  9. When the update is complete, enter "http://10.10.10.254/" into the browser again.
  10. When the status screen is displayed, the procedure is complete.
  11. If the web setup screen is not displayed correctly, repeat the procedure from the beginning.